Are you our new Nordic Continuous Improvement Manager?
Teleperformance Nordic Stockholm / Organisationsutvecklarjobb / Stockholm
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hela Sverige Teleperformance är världens ledande leverantör av outsourcing CRM och kundservice. Vi erbjuder överlägsna resultat i att hantera företags kundservice och teknisk support. Teleperformance grundades i Paris, Frankrike 1978 och är ett globalt företag med en närvaro i 65 länder med mer än 190.000 anställda på 311 kundservicecenter. Som en del av Teleperformance-gruppen består
Teleperformance Nordic AB av 7 kontor i Norden med 1500 anställda. För mer info besök
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We are excited to announce that we are now accepting applications for the role as Nordic Continuous Improvement Manager (CIM) at Teleperformance!
Our CIM role would be a great fit for a person with a strong background in project management and workforce management who will actively represent, encourage and drive an operational continuous improvement culture in our company.
You will ensure that our operations in contact center management work in accordance with our central processes - both in quality and operational excellence standards.
Our CIM role involves:
- Identifying, coordinating and executing on operational performance, process improvement initiatives and implementation projects together with a small team of specialists.
- Supporting delivery, accuracy and review of performance measurement tools and reports.
- Supporting process alignment to our operational framework and participate in or carry out audits.
- Providing Continuous Improvement training as needed to site staff, including appropriate elements of Lean Sigma Curriculum
- Coordinating activities to ensure consistency, cohesiveness and sharing of best practice
- Leading, coaching, training and motivating participants in the execution of improvement projects
Skills & Abilities that we believe our CIM should have include:
- Great analytical skills - You enjoy working with reporting and data analysis. You investigate and evaluate situations and take the time to reflect on alternative solutions.
- Great project management skills - Setting up improvement projects or heading up implementations of new clients require good experience in project management.
- Great coaching skills - We believe in order to positive influence our teams across the company you should have good experience from coaching others to success.
- Good knowledge of COPC is preferred - COPC is an integral part of our operations
- Good technical skills - MS Office and reporting tools are strong daily tools used in this role
- Good English languages skills. A lot of your communication with colleagues and clients will be in English (written and spoken), including much of your documentation and reporting. It's essential that you feel comfortable using English in your daily job.
- Being decisive and focused on solutions! Managing project implementations and driving continuous improvements demands someone who is confident in making decisions and driving action plans to completion.
- Strong communication skills - You will be in constant, proactive contact with clients and colleagues. Driving change and implementations involve good listening skills as well as good communication skills to ensure successful teamwork and progress.
Does this role sound like the perfect role for you?
Apply today! The position is full time, permanent, and stationed in Stockholm, Sweden. As the role is Nordic, there is a frequent need for travel across our region to support our sites and staff.
For any questions regarding this position, kindly contact HR Director, Camilla Häggroth
ABOUT TELEPERFORMANCE
Teleperformance Nordic is part of the multinational Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services).
Teleperformance Nordic has 6 contact centers across Scandinavia: Sweden, Denmark, Norway and Finland, with nearshore services available in Crete, Greece.
Our team is fully committed to the success of our partners, and our passion is to provide our customers with an outstanding experience at every opportunity. We focus entirely on what we do best, adding value to our clients' service by delivering creative and tailored solutions to meet all of their customer needs. We offer innovative contact center solutions, representing the most prestigious Nordic and international brands and covering a broad range of activity sectors.
In 2016, Teleperformance reported consolidated revenue of EUR3,649 million (US$4,050 million, based on EUR1 = $1.11). The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group's performance in corporate responsibility.
For more information:
www.teleperformance.comVaraktighet, arbetstid
100% tillsvidareanställning
Publiceringsdatum2017-07-07ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-08-07
Ange följande referens när du ansöker: 2017/114
Klicka på denna länk för att göra din ansökanKontaktCamilla Häggroth +46 70 213 96 20
FöretagTeleperformance Nordic Stockholm
AdressTeleperformance Nordic Stockholm
St Eriksgatan 115
11385 Stockholm
KontorsadressSt Eriksgatan 115
Jobbnummer 3597084
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