Architectural Lead to H&M Customer Experience & Sales
H & M Hennes & Mauritz Gbc AB / Chefsjobb / Stockholm
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Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth - join us and take part in setting how we work to deliver an outstanding omni offer for our customers.
Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity, and culture. As Layout Developer in CX & Sales you will be right at the center of this shift towards a truly customer-centric organisation.
Job Description
The Architectural Lead will work in a highly collaborative and cross functional setting and is creatively responsible for specific interior development projects ranging from full store format developments to development of specific components or updates in existing stores. Goal will be to offer our customers an emotional and inspiring store experience, charge our products, tell the story about us and our collections and give the customers the full experience of the brand. This will be done through developing the embodiment of the Brand Identity, based on the Brand DNA, into a unique, physical experience for all our store formats.
As Architectural Lead, your responsibilities include:
Being responsible of leading the architectural, interior and/or layout development for a specific store format or/and initiative, test connected to H&M store design (including special stores)
Contributing to creative brief, developed by Customer Experience Strategist, with conceptualization of Interior design, architectural details and fixtures shaping store layout
Executing design initiatives in line with Customer, Brand Experience direction and assuring highest level of commerciality in the relevant space (product & service)
Collaborating across functions and business areas in order to deliver an exceptional customer experience
Constantly updating own knowledge and skills to understand impact of interior, store design and layout on customers' behavior and results delivered through H&M stores
Strengthening and empowering the creative teams through and inspiring, empathetic, and visionary leadership
Qualifications
We are an organisation built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjust along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold - think big, start small and just do it. We believe you thrive in this environment and want to join our journey ahead.
In addition, to be successful in the role we believe you have:
5+ years of experience in strategic retail concept development roles, within a larger brand or retail agency with strong focus on architecture, materials and design
Solid experience of brand conceptualization, i.e. translating Brand DNA/Identity into design direction and strategy for physical space and store formats
Experience of leading creative teams in various types of retail development projects, i.e. full program development, specific departments and features as well as upkeeping projects etc.
Knowledge and experience within construction techniques, engineering, and industrial production
Proven experience in creating both an inspiring and functional retail space to drive customer traffic, conversion, and average purchase, whilst at the same time laying a strong foundation for efficient operations and facility management
Ability to transfer ideas into reality and ensuring long term meanings and implications in line with an overall vision and strategy
Full proficiency in English, both verbal and written
As a person you have a natural ability and drive to think outside the box and see opportunities as well as finding new various ways of solving problems. You have a genuine interest in the retail business and always have the customer top of mind. Clear communication and a strong leadership come naturally to you, and you believe in growing others by challenging and developing their way of thinking and acting, instead of telling them what to do. You are a true team player and thrive with cross functional collaborations, both within and outside of your organization.
Additional Information
This is a full-time position based in Stockholm and you will report directly to Store Design Manager. If you feel your experience, skills and ambitions are right for this role, please apply with CV in English as soon as possible but no later than June, 12th. Please note that interviews will be held continuously.
At H&M Group we strive to have a fair and inclusive recruitment process. This is why we kindly ask you to not attach cover letter in your application as they often contain information that can easily trigger unintentional biases.
We look forward to receiving your application!
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.
Publiceringsdatum2022-06-07Så ansöker duSista dag att ansöka är 2022-07-07
Klicka på denna länk för att göra din ansökanAdressH & M Hennes & Mauritz Gbc AB
MÄSTER SAMUELSGATAN 46A
10638 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare H & M Hennes & Mauritz Gbc AB (org.nr 556070-1715)
Mäster Samuelsgatan 46a (
visa karta)
106 38 STOCKHOLM
Arbetsplats H&M Group
Jobbnummer 6716975
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