Application Specialist CRM

Scandic Hotels AB / Datajobb / Stockholm
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Do you have solid knowledge about Salesforce and/or Microsoft Dynamics CRM? Have you worked in a larger organization with several systems and integrations? Are you used to act as a technical advisor - gathering requirements and proposing solutions? Maybe you have had a role as an Application Specialist, Marketing Technologist, Technical Consultant, CRM Expert, IT Business Consultant or similar? Scandic is expanding and looking for an ITSM for Salesforce and Microsoft Dynamics CRM to the HQ!

YOUR WEEKDAY
Scandic is looking for a person who can drive the business roadmap regarding Dynamics and Salesforce, an area that you will be responsible for! Your daily job will you perform in tight collaboration with other ITSM, Devops, QA Lead, Developers and Business teams. Example of tasks:

- Secure that the development is in line according to plan/solution.
- Maintain the roadmap together with the Business teams, such as Sales and Customer Loyalty.
- Work close with Service Desk, e.g. SLA's, KPI's, act as a 3rdline support and keep the Service Desk up to date regarding new releases, writing knowledge articles/documentation.
- Act as an advisor regarding technical questions and architecture, e.g. secure that the system is sending right data/format so that analysis is possible and evaluate how Scandic can optimize the systems to be more efficient and keep costs down.
- Scrum, daily stand ups, planning meetings.
- Collaboration and follow up with vendors.


WHO ARE YOU?
You are a senior person who has done several implementations of Salesforce and/or Microsoft Dynamics CRM in larger organizations. Thereby you have experience of requirements gathering, proposing solutions, knowledge about integrations and is used to act advisor regarding complex questions, e.g. how to develop the system to maximize the use/efficiency. We think that you could have had a role as an Application Specialist, Marketing Technologist, Technical Consultant, CRM Expert, System Specialist, IT Business Consultant or similar. You are used to work in agile ways, with IT as well the business side. Fluent in Swedish and English.

As a person you are self-propelled, communicative and collaborative. Further you are analytical with good ability to understand requirements, ask the right questions and come up with good technical solution. Last but not least you have good business understanding with ability to advise the organization on appropriate technical solutions.

ABOUT SCANDIC
With 280 hotels and 18 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business transformation with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Join a company where you can truly be yourself!

INFORMATION ABOUT THE POSITION
This is a full-time employment. We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking - contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

DO YOU SHARE OUR VALUES?

BE A PRO GROW IN YOUR ROLE AND THE ORGANISATION
You are empowered to go in your desired direction, whichever that might be.

BE YOU AMONG FRIENDS
You can be yourself at Scandic, that's how we are able to give that genuine personal service to our guests. We don't always know what challenges we will face during the day, but we will solve them together.

BE CARING FOR THE BENEFIT OF TOMORROW
We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.

BE BOLD MAKE YOUR ACTIONS MATTER
You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.

Varaktighet, arbetstid
Heltid Tillsvidare

Publiceringsdatum
2020-02-17

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Sista dag att ansöka är 2020-03-17
Klicka på denna länk för att göra din ansökan

Företag
Scandic Hotels AB

Omfattning
Detta är ett heltidsjobb.

Arbetsgivare
Scandic Hotels AB (org.nr 556299-1009), https://www.scandichotels.se/

Arbetsplats
Scandic Hotels Group

Jobbnummer
5100493

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