Application/Product Specialist for Gene Modulati
GE Healthcare Bio-Sciences AB / Kemiingenjörsjobb / Uppsala
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hela Sverige Role Summary/Purpose:
In the role as Scientific Support Specialist Dharmacon you will deliver excellent scientific support for our gene editing, RNA interference, gene expression and transfection reagents products to our key customers and drive an increase in customer satisfaction.For additional questions please contact Anneli Karlsson, Scientific Support Manager EMEA at:
anneli.karlsson@ge.comEssential Responsibilities:
The role will support the achievement of the regional and local annual sales and profit plans by the provision of advice, guidance and scientific support on all aspects of the Company's products to both customers and colleagues. This is a European role with preferred location: France (Velizy office), UK(Amersham office), Sweden(Uppsala office) or Denmark(Copenhagen office). Home office may be considered depending on situation.
Respond to product/application related local and European customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint. Most support will be given remotely, e.g. via phone or e-mail.
Advise the appropriate sales staff of the content of product/application related customer inquiries and feedback, and their outcome.
Meet with agreed service levels, time scales and standard operating procedures.
On request
• deliver up-to-date application training on company products and their related scientific background, for sales staff, other company departments, and/or customers.
Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
Support local sales promotion activities, e.g. customer demonstrations and seminars (lectures)
Support local sales with technical review of tenders and technical follow-up for QAA's if required.
Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications.
Maintain an up-to-date basic knowledge of all company products, services and their associated support literature.
Establish and maintain positive and collaborative working relationships with customers and sales staff.
Manage scientific support information database / documentation / paperwork, prioritizing and processing this in an orderly and consistent manner, maintaining accurate, complete and up-to-date information on all technical customer requests of information and feedback.
Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Qualifications/Requirements:
Education: Life Sciences degree, preferably PhD or equivalent experience.
Fluent in French and English, additional European language is beneficial
Excellent communication and team-work skills.
Proficiency in PC computer skills and in Microsoft Office Suite products.
Willingness to travel
EU work permit
Desired Characteristics:
Prior scientific and laboratory experience with solid demonstrable expertise in gene modulation
Experience in building and maintaining customer relationships. Interviews will be done continuously and the role may be filled before closing date.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-10-19ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-11-10
Klicka på denna länk för att göra din ansökanAnge följande referens när du ansöker: 2758628
FöretagGE Healthcare Bio-Sciences AB
AdressGE Healthcare Bio-Sciences AB
Björkgatan 30
75184 Uppsala
KontorsadressBjörkgatan 30
Uppsala
Övriga kontaktuppgifterTelefonnummer: 018-6120000
Jobbnummer 3115970
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