Application Analyst/Product Support
Fidelity Information Services Front Arena AB / Datajobb / Stockholm
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As an Application Analyst/Product Support > Representative you will be part of the Client Services > organisation working with the Front Arena solutions > within Fidelity Information Services. Front Arena > provides comprehensive solutions to the capital > markets, where your focus will be within the areas of > order and trade management, market making, and > position keeping. You will work with clients on an > international basis, and the position offers career > development opportunities within the company and the financial industry.
The responsibilities include:
* Maintain high quality support of the Front > Arena solutions for domestic and international clients
* Assist clients with customizing and > configuring the Front Arena solution
* Manage the critical malfunctions of the > products in cooperation with the R&D teams
* Qualify, deal with and report on issues as > well as any analyze complex malfunctions
* Work persistently on resolution of complex > incidents
* Carry out corrective interventions on > demand
* Continuously work internally with product > and solution improvements
• Organize and plan work according to > schedule/workload
Position Requirements
• Master of Science (or equivalent) majoring > in Computer Science, Financial Mathematics, > Engineering Physics or similar
• 2-3 years proven working experience in the > financial industry:
- Software Development/Support of financial > software
- Understanding of Financial Markets and > financial instrument of all asset classes
- Thorough knowledge in Electronic Trading
- Skills in Front Arena is highly advantageous
* Excellent communications skills:
- Effective presentation and interpersonal skills
- Written and verbal English
- Swedish is not required, but basic skills > advantageous
- Other foreign language skills are > advantageous
* Client Service and Team Working skills:
- Understanding and focusing on clients' needs, > establishing credibility and building positive, > professional, relationships with clients
- Ability to establish and maintain effective > working relationships with all levels within > organization, internally and externally
- Strong time management skills, ability to > prioritize and complete tasks in timely manner
- Have attention to details, and must be > resourceful
- Agile methods and Incident Management
* Technical skills and experience:
- Thorough knowledge of the FIX protocol
- Used to working in a Windows based > environment
- Experience with SQL Server in complex > environments
- Basic skills in programming, python scripting > and network communication
* Other required skills and abilities:
- Analytical, problem solving skills
- Flexibility, versatility, dependability
- Ability work under pressure
• Thorough knowledge of FIS - > Front Arena products
• Thorough knowledge of FIX > Protocol
* Working experience with > Microsoft SQL Server
* Understanding of Financial > Markets and financial instrument types traded.
* Detailed understanding of all > instruments supported within Front Arena
* A degree in Finance, > Engineering or Computer Sciences and/or experience
* 2-3 years of experience in the > financial industry
* 2-3 years of experience in a > financial software development/ support environment
• Effective presentation and > interpersonal skills
* Customer service skills, > understanding and focusing on clients' needs, > establishing credibility and building positive, > professional, relationships with clients
* Team skills, including ability to > establish and maintain effective working > relationships with all levels within organization, > internally and externally
* Requires strong time > management skills, attention to detail, and must be > resourceful
* Analytical, problem solving skills
* Project management skills; > ability to prioritize and complete tasks
* Flexibility, versatility, > dependability
Varaktighet, arbetstid
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Publiceringsdatum2017-01-12Så ansöker duSista dag att ansöka är 0001-01-01
Kontaktjenny.lagerqvist@fisglobal.comsara.sepher@fisglobal.compatricia.patrick@fisgobal.comFöretagFidelity Information Services Front Arena AB
AdressFidelity Information Services Front Arena AB
11228 STOCKHOLM
KontorsadressSödermalmsallén 36
Jobbnummer 3258110
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