Agent Support Specialist
Western Union Retail Services Sweden AB / Butikssäljarjobb / Stockholm
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Western Union is changing. Yes, we're the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we're on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved - billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today's global consumers and businesses. So if you're looking for a company on the move - and truly one of the most diverse work environments on the planet - then Western Union could be for you.
The Job
Based in our Stockholm office working as part of our Nordic Sales and Network Support team, you will be responsible for improving the performance of Western Union's existing Agent Network across the Nordic countries by making outgoing calls to Agents. You will need to perform welcome and performance calls to improve performance of our Agents, and review their operational limits to optimize the balance between risk and transaction volume.
You will be monitoring inactive Agent locations and understanding the reason for inactivity and possibly act to reopen the account. You will also be responsible for monitoring Agent risk and preventing future risks, and carry out reviews of productivity reports to track and identify any issues in account performance and behavior changes.
You will also need to identify opportunities to drive the business, assist the field team in all agent administrative queries and be the point of contact between the field team and other business departments, whilst working efficiently across other internal business units to ensure issues reported get resolved in a timely and effective manner.
About you
You have experience of working with customers preferably in a Sales or a Call Centre environment and are of an outgoing and driven disposition. You will need to enjoy making outbound calls and interacting with different types of customers, having a strong inner drive to constantly exceed targets in a challenging and fast-paced environment.
You will be a problem solver, someone who is prepared to go beyond the call of duty for the customers benefit and demonstrate your ability to organize and prioritize your workload to meet objectives.
You will need strong communication and interpersonal skills and be comfortable and capable of communicating with all levels of people within and outside of the business. Your good analytical skills and ability to drive change and contribute to new ideas and processes will be key to the team.
It is essential that you possess fluency in English and at least one Scandinavian language as you will be engaging with our customers, other Nordic languages are seen as an advantage.
What we offer
An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems
To Apply
Growth and innovation are the story of our past, and they will define our future so if you are looking to be part of an exciting and innovative organization where your hard work can make a difference then please apply for the role - we would love to hear from you!
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-03-18ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
jenny.larsson@westernunion.comKontaktJenny Larsson, Sales Support Manager 0721 876171
jenny.larsson@westernunion.comFöretagWestern Union Retail Services Sweden AB
AdressWestern Union Retail Services Sweden AB
Vasagatan 52
11120 Stockholm
KontorsadressVasagatan 52
Övriga kontaktuppgifter Jobbnummer 2733761
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