Account Manager
Looklet AB / Säljarjobb / Stockholm
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hela Sverige Visa alla jobb hos Looklet AB i Stockholm At Looklet, we challenge traditional photography, combining technology with fashion and photography. We are a B2B company with world-leading high-end fashion e-commerce retailers as our clients. Being a fashion-tech company means working with cross-functional innovation. Working at Looklet, you collaborate with people specialized in software development, hardware construction, photography, and fashion to create our solutions behind the Looklet magic.
Our Sales & Marketing team is a small, cross-functional department that offers dynamic, strategic opportunities to work with a unique, industry-revolutionizing product. Day to day projects vary and working with clients is challenging and exciting; the vibe in the team is energizing, supportive and inspiring; the attitude is "can-do"; the environment is fast-paced and international - and the people at Looklet are some of the warmest, most welcoming you will have the delight to know and work with.
As part of the Sales & Marketing team, you will be reporting directly to the VP Brand & Client Relations and work closely with the VP Business Development/Co-founder.
As an Account Manager in our team, your scope of work will include:
• Develop strong relationships with assigned clients - Familiarize yourself with customers' key activities and markets
• Acquire a thorough understanding of key customer needs and requirements
• Understand client circumstances and production constraints from a retail/ecom/fashion perspective
• "Speak their language" in terms of fashion and the brands they carry
• Be the point of contact for clients in day-to-day matters
• Resolve any issues and problems faced by clients and ensure any concerns are properly addressed
• Regular visits to client HQs/studio premises (travel guidelines allowing, i.e. Covid-19)
• Become a go-to sparring partner for clients in all things photo production-related
• Become the link between client and internal teams - Align internally on request-related communication towards clients, e.g. ad-hoc requests, feature requests, model requests, studio issues
• Manage continuous client-facing workstreams, project schedules and communication
• Communication and coordination around product releases and new features
• Ensure the correct products and services are delivered to customers in a timely manner, e.g. models, releases and support
• Drive Looklet revenues and profit contribution - Continuously aim to increase client image production and to up-sell features and services
• Play an integral part in generating new client sales that will turn into long-lasting relationships
• Inform internal stakeholders about client relationship developments - Communicate regularly using key account metrics and reports
• Aid internal awareness of client-side activities and temperature
• Relay internally relevant information needing focus, i.e. product roadmap initiatives, deriving from customer insight
Your Profile
As a person, you are naturally service-oriented and have a can-do attitude. You have a proactive mindset and quickly adapt to changing priorities.
Must haves:
• 3+ years in a similar client-facing role, relating to fashion retail and/or technology
• Highly organized and strict attention to detail
• Strong communicator
• Intermediate-level Excel
• Professional fluency in English
What's in it for you?
Here we could write all about how we provide exercise stipends and pension and how much fun we have together - because all of that is true. However, we believe that the true benefits of working at Looklet, except for the role itself, are in our game-changing product and how everyone in our diverse team makes a difference when creating and developing the product further.
Being part of Looklet means being part of developing our groundbreaking technology. All of our colleagues share a big common interest: the passion and pride in our product. Whether you are a software developer or product experience specialist, we all share the same excitement for innovation. That's what makes Looklet amazing
Miscellaneous
Reporting to: VP Brand & Client Relations (maternity leave through early 2021 - interim replacement: VP Business Development/Co-founder)
Start date: As soon as possible
Extent: 100% (full time) with 6 month probation period
Working time: Flexible working hours
Traveling: The position includes frequent traveling abroad for several days in a row
Location: Medborgarplatsen, Stockholm, Sweden
Varaktighet, arbetstid
Heltid 6 months probation
Publiceringsdatum2020-10-01ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2021-03-20
Klicka på denna länk för att göra din ansökanFöretagLooklet AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Looklet AB (org.nr 556773-6854)
Arbetsplats Looklet
Jobbnummer 5382157
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