2nd Line Support Agents ? Customer Service
Bwin Games AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Bwin Games AB i Stockholm General description
For our office in Stockholm we are looking for new members to join our Second Line Support team.
Responsibilities include, but not limited to the following:
Main tasks
Daily handling and resolving of escalated technical poker related issues from business partners by email and telephone within defined service levels
Incident control and qualification, working to an ITIL framework
Be part of improving incident process, tools and documentation
Incident communication internally and externally
Investigation and reporting of basic incident issues
Meet quality standards and support targets set on both an individual and group level
Required skills and experience
Major duties include communication and investigation of issues in both functionality areas and some technical. The job includes shift work in a busy 24/7 contact centre.
We are looking for individuals who have customer experience from previous employment and are fluent in English, both verbally and in writing. If you have handled customers via e-mail that is considered a plus. Proficiency in other languages is merited. If you have experience from the gaming industry or similar that is also considered to be a positive attribute.
You are goal orientated and capable of working under pressure to tight timescales. You are also able to manage multi-level relationships and prepare responses to customer requirements.
You are team-orientated and outgoing and have the ability to put the customer in focus. We think you have an analytical mind and know how to find the information you need to give the proper advice. In this role, you will be a member of a dynamic support team committed to deliver the best support performance in the entire gaming industry.
We want you to be a part of our flexible and international team ? are you ready to join? Start date for this position is as soon as possible. Please provide your application in English by the 31st of August at the latest.
Questions
If you have any questions, you are welcome to contact Matthew Jacobs, +46 735 746 153.
Publiceringsdatum2010-08-24Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön + rörlig lön
Så ansöker duAnsökan kan tyvärr inte göras via e-post.
FöretagBWIN GAMES AB
AdressBWIN GAMES AB
Klarabergsviadukten 82
11164 STOCKHOLM
KontorsadressKlarabergsviakdukten 82
STOCKHOLM
KontaktuppgifterTelefonnummer: 08-564 47 000
Faxnummer: 08-56247001
Jobbnummer 715968
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