2nd line Support Agents - Bwin Games AB - Supportteknikerjobb i Stockholm
2nd line Support Agents
Bwin Games AB / Supportteknikerjobb / Stockholm
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Bwin games AB is looking for Second Line Support Agents - Customer Service Games
We welcome you to our recruitment event! WHEN: Tuesday 27:th
November, 13.30-15.00 WHERE: Arbetsförmedlingen Expo, Sveavägen 24-26,
Stockholm (T-subway Hötorget). Bring your application and be prepared
for a short jobinterview with the employer. Depending on the number of
jobseekers participating, you might need to wait for a shorter or longer time
for the interview. Bwin Games AB, a subsidiary of bwin Interactive
Entertainment AG, is a world leader in digital entertainment with a focus on
poker. It develops and markets everything from stand-alone products to turnkey
solutions in poker and casino games for digital media. The company owns one of
the world's most popular poker networks, Ongame Network with around 12 million
registered players and several own gaming sites, including PokerRoom.com. The
bwin Group offers sports betting, poker, casino games and soft games, as well as
audio and video streams on major sporting events like, for example, the German
Bundesliga. The bwin Group has approximately 11 million registered customers (of
which 7 million are so called "play money" customers). The parent company, bwin
Interactive Entertainment AG, has been listed on the Vienna Stock Exchange since
March 2000 (ID code "BWIN", Reuters ID code "BWIN.VI"). All details about the
company can be found on its investor relations website at www.bwin.ag .
For our office in Stockholm we are looking for new members to join our
Second Line Support team. Responsibilities include, but not limited to the
following: * 2nd line Support * Daily handling and resolving of
escalated technical poker and casino related issues from business partners by
email and telephone within defined service levels * Incident control and
qualification * Be part of improving incident process, tools and
documentation * Incident communication internally and externally * Major
duties include communication and investigation of issues in both technical and
functionality areas * Meet quality standards and support targets set on both
an individual and group level * Shift work in a busy 24/7 contact centre
We are looking for individuals who ideally have customer service
experience from previous employment within the gaming industry or similar. You
must be competent and confident with the English language, both oral and
written. Swedish and/or a second language are a merit. The position also
requires technical ability; preferably you have experience from helpdesk or
computer support. If you have experience of handling customer contacts through
e-mail that is considered a merit. You are goal orientated and capable of
working under pressure to tight timescales. You are also able to manage
multi-level relationships and prepare responses to customer requirements.


Tills vidare. Heltid. Dagtid. Full time.

Fast lön. Fixed salary and overtime compensation.

Så ansöker du
Ansökan inkommen senast 071127. Please notice that for the recruitment event at
Af Expo, one can only apply by personally attending at the event.

Bwin games AB
Centralplan 19
111 20 STOCKHOLM Tel 08-56247000
Mer information på http://www.ongame.com


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