2nd line Merchant support

Klarna AB / Supportteknikerjobb / Stockholm
2012-12-16
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Klarna offers safe and easy-to-use payment solutions to e-stores in Europe. At the core of our services is the concept of after delivery payment, which lets buyers receive ordered goods before any payment is due. At the same time, we assume all credit and fraud risk for e-stores so that sellers can rest assured that they will always receive their money. Our vision is to enable trust and to offer a frictionless buying experience to buyers and sellers across the world. Today, our payment solutions are used by thousands of online shops in Sweden, Norway, Denmark, Finland, Germany, Austria and the Netherlands.

Klarnas journey has just begun; do you want to be a part of it? We continue to grow and in order for us to keep delivering high quality service to our e-stores the Merchant support team is looking for a new driven agent.

Your mission is to support our merchants in errands of technical nature which are escalated from Merchant support 1st line or directly from merchants. You are required to take lead on larger cases in order to reach a solution as soon as possible. This means that you often work closely with other departments within Klarna. You will have daily contact with Sales, Risk and Engineering ? all to enable us to deliver the best solutions possible to our merchants.

You will be part of an important on call team ensuring that our merchants have the possibility to report critical issues at all times.
Success in this role means delivering high quality service to our merchants, both by email and phone. Being outgoing, eager to learn, strive to improve our processes and coming with new ideas will get you far.

You have a bachelor?s degree in a technical field, such as computer science, information science or qualified vocational education in a technical field. You are experienced in a programming language, such as PHP, C#, Java, C++ etc. To succeed in this role you must be able to communicate well in both English and Swedish. As a person you are delivery-oriented with great communicative skills.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden?s fastest growing companies, you will play an important role in taking Klarna to the next level. You won't work for Klarna, you'll work with Klarna.

For questions please contact Malin Wretman at malin.wretman@klarna.com .

We recommend you to apply as soon as possible, selection and interviews are held continuously. Apply by registering your resume and cover letter on https://klarna.com/work-klarna .

Publiceringsdatum
2012-12-16

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Ansökan kan tyvärr inte göras via e-post.

Företag
KLARNA AB

Adress
KLARNA AB
NORRA STATIONSGATAN 61
11343 STOCKHOLM

Kontorsadress
NORRA STATIONSGATAN 61
STOCKHOLM

Övriga kontaktuppgifter
Telefonnummer: 08-12012000

Jobbnummer
1418115

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2nd line Merchant support

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