1'st line Support Consultant
Teleopti AB / Supportteknikerjobb / Stockholm
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hela Sverige - Are you looking for a part time job in an international environment?
• Are you seeking the opportunity to combine your studies with some extra work?
• Do you want real experience?
Teleopti is a leading provider of solutions for strategic Workforce Management (WFM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti?s products to achieve optimal operational efficiency in their customer center in order to provide the highest levels of service to their customers.
We are now looking for 2-3 university students who want the opportunity to work as
First line support consultant
The purpose of the job is to provide hiqh-quality customer service for all our customers during evenings, nights, weekends and public holidays. The work will be performed from your home.
Teleopti Service Desk provides support in over 14 countries globally including US, Brazil, China and Russia.
Main Tasks and Responsibilities
• Registration of incoming customer support requests
• Monitoring of mail in pending customer cases
• Basic user support
• Administration of leads
Requirements
• Customer and service oriented mind set
• Excellent communication skills, both verbally and in writing
• Flexibility to adapt to different situations and different cultures
• Accuracy in details- Fluent in English
• Excellent IT-skills
• Good technical understanding
Knowledge in other languages, preferably Spanish, Portuguese and Arabic, is considered an additional qualification.
To manage this position successfully, we believe you are comfortable with working independently with a strong personal responsibility.
For more information about the company, please visit www. teleopti.com
Send your application (CV and personal letter) to
work@teleopti.com .
If you would like to know more about the position, please contact Maureen Lundgren Gomes, Head of Service Desk & Training, at +46 709 21 81 45
Publiceringsdatum2014-06-12Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Deltid
Arbete på obekväm arbetstid, dvs vardagar 18-08 samt helger hela dygnet
ErsättningFast lön
Timlön
Så ansöker duSista dag att ansöka är 2014-06-24
Ansökan kan skickas till e-postadress:
work@teleopti.comFöretagTELEOPTI AB
AdressTELEOPTI AB
Box 24169
10451 Stockholm
KontorsadressLinnégatan 87D
Stockholm
Övriga kontaktuppgifterTelefonnummer: 08-568 950 00
Jobbnummer 1907570
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