1:st line support
Poolia IT AB / Supportteknikerjobb / Stockholm
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For our IT customer we are looking for a Service Desk Agent that will work with one of their largest clients.
Start: asap
Duration: 2017-12-31
Location: Stockholm
Work load: 100%
Working language: Swedish
Arbetsuppgifter
Ticket registration, from calls, mail and chatt, according to specification for customer.
Solving tickets
Dispatching to 2nd and 3rd tier, also escalating tickets in order to be solved within SLA-time.
Call handeling
Be able to work between 08:00-17:00.
Utbildning/erfarenhet
Windows 10
Windows 7
Windows Server
Office-suite (spec. MS Outlook)
Network
Active Directory
Office 365
Citrix
Exchange
As a person you are:
Serviceminded
Analytic
Good at prioritization
Open for others suggestions and share your knowledge with the group o Social and have a positive attitude o Able to handle stressful situations
Förmåner
We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.
As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.
Varaktighet, arbetstid
Heltid Visstid, mer än 6 månader
Publiceringsdatum2017-06-09ErsättningFast lön
Så ansöker duSista dag att ansöka är 2017-06-23
Ange följande referens när du ansöker: 47009
Klicka på denna länk för att göra din ansökanKontaktMaria Thunholm Reinhold
Maria.Thunholm@poolia.seFöretagPoolia IT AB
AdressPoolia IT AB
Box 207
10124 Stockholm
KontorsadressBox 207
Jobbnummer 3548529
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