1st Level Agents for Tech Support
Teleperformance Technical help / Tele- och elektronikreperatörsjobb / Ljusdal
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hela Sverige Visa alla jobb hos Teleperformance Technical help i Ljusdal With 20 contact centre sites and 5 000 workstations in 16 countries, Teleperformance Technical Help covers the whole of Europe and southern Africa:
Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Luxembourg, Norway, The Netherlands, Poland, Spain, South Africa, Sweden.
Currently we are looking for:
1st Level Agents for Tech Support
Job description:
Direct customer contact (inbound and outbound) in the scope of IT. services and related additional services via all defined communication channels.
Detailed documentation and maintenance of contacts by means of the designated tools.
Circulation of all information useful for optimizing our service processes
Enlarging professional/technical knowledge and process know-how in a continuous way.
Location:
Callcentre in Ljusdal. Sweden
Required skills:
Have an excellent command of Swedish - English or/and
Finnish - English
Norwegian - English
Danish - English
Excellent communication skills
Previous customer service experience essential including commitment to providing a first class service in a service environment.
Ability to learn and retain information quickly, and handle a number of tasks at one time.
Ability to follow formal procedures.
General keyboard skills.
Professional attitude and great attention to detail
Ability to approach problems logically.
High ability to empathize with customer and prioritize customer's needs.
Characteristics:
High communicative competency
Good skilled apprehension
Capacity for logical and analytical thinking
Team ability
Ability to learn
Helpfulness
Basic English skills
Enjoys dealing with customers
Strong argumentation skills
Performance under stress
Reliability
Friendliness
Empathy
Interested:
Please send your cv with letter of motivation before the 31th May 2008 to
info@tp-tec.se to the attention of Mr. Fredrik Tofilovski
Publiceringsdatum2008-04-30Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2008-05-31
Please send your cv with letter of motivation before the 31th May 2008 to
info@tp-tec.se to the attention of Mr. Fredrik Tofilovski
FöretagTeleperformance Technical help
AdressTeleperformance Technical help
Norra Järnvägsgatan 45
82732 LJUSDAL
KontorsadressNorra Järnvägsgatan 45
KontaktuppgifterTelefonnummer: 0651-768600
Faxnummer: 0651-768610
Jobbnummer 208271
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