Russian/Spanish speaking Tech support Agent to a Telecom Company
MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
2016-10-20
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hela Sverige MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
MultiMind is now looking for a Tech Support Agent with either Russian or Spanish language skills for a part-time position. The assignment starts in November and is ongoing. For the right person there is a good chance for a permanent position with our client. Our client is one of the world’s leading providers of network infrastructure and services – empowering individuals, businesses and societies to execute their most critical activities. They have light and modern office facilities located in central Stockholm.
The Customer Care department is the single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale user’s world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. Customer Care is a technical customer support with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are required to be scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.
Key responsibilities
Take care of the customers’ requests (incoming by telephone, e-mail, web interface and/or fax) Log all actions taken, and contacts with customers, in the appropriate system Perform in-depth level of troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support Keep track of SLA thresholds and commitments and chase information Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible Write reason for outage reports to customers upon request Contribute to the fulfilment of the team via knowledge sharing Exemplify the company values & code of ethics in the daily workflow
We are looking for you that are
Service and business oriented Indifferent to a stressful environment A team player with a great sense of responsibility An extrovert, actively networking with the organization A self-driven problem solver with strong analytical capabilities Able to handle several issues simultaneously Able to easily learn and adapt new routines, support systems, technologies
Qualifications and skills
Fluent English (written and spoken) on a highly technical & professional level Fluency in Russian or Spanish in both written and spoken. Excellent communication skills over telephone and in writing A technical knowledge, experience, understanding and interest of Telecommunication/TCP/IP technology Cisco/Juniper certification and/or understand of signaling is meriting Ongoing studies at technical university
Working hours
The work will continuously be on shift list 24/7/365, single shifts and on call duty might occur.
If this sounds interesting send in your application today through the link below or e-mail your CV and cover letter directly to
sebastian.vesterlund@multimind.seVaraktighet, arbetstid
On-going Discussed
Publiceringsdatum2016-10-20ErsättningHourly wage
Så ansöker duSista dag att ansöka är 2016-10-30
Klicka på denna länk för att göra din ansökanKontaktSebastian Vesterlund +46 8 21 67 26
FöretagMultiMind Bemanning AB
AdressMultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
KontorsadressKungsgatan 66
Övriga kontaktuppgifter Jobbnummer 3116387
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