Russian/Spanish speaking Tech Support Agent to a Telecom Company

MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
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MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

MultiMind is now looking for a Tech Support Agent with either Russian or Spanish language skills for a part-time position. The assignment starts in November and is ongoing. For the right person there is a good chance for a permanent position with our client. Our client is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities. They have light and modern office facilities located in central Stockholm.

The Customer Care department is the single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale user's world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. Customer Care is a technical customer support with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are required to be scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.

Key responsibilities

Take care of the customers' requests (incoming by telephone, e-mail, web interface and/or fax) Log all actions taken, and contacts with customers, in the appropriate system Perform in-depth level of troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support Keep track of SLA thresholds and commitments and chase information Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible Write reason for outage reports to customers upon request Contribute to the fulfilment of the team via knowledge sharing Exemplify the company values & code of ethics in the daily workflow
We are looking for you that are

Service and business oriented Indifferent to a stressful environment A team player with a great sense of responsibility An extrovert, actively networking with the organization A self-driven problem solver with strong analytical capabilities Able to handle several issues simultaneously Able to easily learn and adapt new routines, support systems, technologies
Qualifications and skills

Fluent English (written and spoken) on a highly technical & professional level Fluency in Russian or Spanish in both written and spoken. Excellent communication skills over telephone and in writing A technical knowledge, experience, understanding and interest of Telecommunication/TCP/IP technology Cisco/Juniper certification and/or understand of signaling is meriting Ongoing studies at technical university
Working hours The work will continuously be on shift list 24/7/365, single shifts and on call duty might occur. Your schedule is flexible and will be planned to suit your studies.

If this sounds interesting send in your application today through the link below!

Varaktighet, arbetstid
On-going Discussed

Publiceringsdatum
2016-11-03

Ersättning
Hourly wage

Så ansöker du
Sista dag att ansöka är 2016-11-30
Klicka på denna länk för att göra din ansökan

Kontakt
Sebastian Vesterlund +46 8 21 67 26

Företag
MultiMind Bemanning AB

Adress
MultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm

Kontorsadress
Kungsgatan 66

Jobbnummer
3140953

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