Customer Service and Support Representative - Nielsen Online - Säljledarjobb i Stockholm
Customer Service and Support Representative
Nielsen Online / Säljledarjobb / Stockholm
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Customer Service and Support Representative, Scandinavia
Nielsen Online, a division in The Nielsen Company, focuses on understanding how consumers behave on the Internet. The company has a number of proprietary methodologies and technologies for measuring online audience, and for measuring online advertising. With over eight years experience in this fast moving industry, we have an unrivalled database of information and knowledge that enables our clients to best understand emerging trends.
In addition, our market research department in the United Kingdom offers various methods using attitudinal data via online surveys or customized recruited panels, to address the specific challenges faced by our client base.
Nielsen Online is looking for a highly motivated and confident full time customer service and support professional to join our successful Swedish commercial team based in our Stockholm office. This role requires excellent communications and customer service skills and some technical aptitude.
The position will require working with key clients in the Scandinavia Region, developing and maintaining client satisfaction and applying data to meet client business needs.
* Manage and support the relationship with our clients in the Scandinavian region through training, response to client inquiries and setting up client specific reporting.
* Manage renewals and new sales towards one of our customer segments
* Support the Scandinavian sales team on delivering value to our clients.
* Provide input to Product Managers regarding Scandinavian product needs
* Maintain and update our customer database.
* Business administration (E.g. Client invoicing questions)
* Experience and Qualifications
* Internet expertise
* Degree in Business or Research related discipline
Critical Functional Competencies
* Strong written, verbal and presentation skills in Swedish and English
* Ability to understand data and extract key findings for different clients
* The ability to confidently manage client relationships
* The ability to broadly understand Internet related technology
About Nielsen Online:
Nielsen Online, a service of The Nielsen Company, delivers comprehensive, independent measurement and analysis of online audiences, advertising, video, consumer-generated media, word of mouth, commerce and consumer behavior, and includes products previously marketed under the Nielsen//NetRatings and Nielsen BuzzMetrics brands. With high quality, technology-driven products and services, Nielsen Online enables clients to make informed business decisions regarding their Internet, digital and marketing strategies.
For more information, please visit
About The Nielsen Company:
The Nielsen Company is a global information and media company with leading market positions in marketing information (ACNielsen), media information (Nielsen Media Research), online intelligence (NetRatings and BuzzMetrics), mobile measurement, trade shows and business publications
(Billboard, The Hollywood Reporter, Adweek). The privately held company is active in more than 100 countries, with headquarters in Haarlem, the Netherlands, and New York, USA. For more information, please visit,


Tills vidare
Full Time
Fast l?n
Monthly Salary
Sista ans?kningsdag: 2008-03-25
Vi tar emot ans?kan via e-post:

Bj?rn Engwall, VD, 070-3117430, 08-4532500 (Kontorsnummer),

Nielsen Online

Nielsen Online
BOX 17520
Nielsen Online
Maria Skolgata 83
Hitta p? karta


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