A3 | Växande IT-företag söker driven Customer Success Manager
A3 / Marknadsföringsjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla marknadsföringsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos A3 i Stockholm,
Umeå eller i
hela Sverige Result-driven with a strong grasp of the current marketing tools, practices and strategies, with an ability to independently develop, implement, track, and optimize digital marketing campaigns across all digital channels, from concept to execution.?A3 's marketing teamIt's time to turn a new page, by forming an ambitious and proactive team of people that can perform, are multi-skilled and success-hungry. This team should be ready to take the marketing transformation to a whole new level. The mission right now is to assemble a small resource team at A3, that should cater the new approach and drive the growth agenda.Who we think You areYour work will mostly be data-driven, which means you have theability to speak in numbers and analysing customer-data from A3 's hundreds of thousands customers. Your Strong mathematical and methodical background is highly appreciated and we think that You know just how to apply this to a business/marketing angle. You will learn the behaviors of the customers and what paths they take.Your main duty is to keep the customers happy. A happy customer is a returning customer.We think that You have a strong drive to solve the many and varied tasks, from sending birthday greetings to finding empty spots in the market where there might be a total communication lack. You have an understanding that in the long run its about keeping the customers, keep them happy and sell more. You have the ability to truly digest the behavioral analysis, general trends and concept behind the Customer Lifetime Value, thus be able to impact every step of the customers journey.A clear set of reporting and KPIs is to be set, together with models of prediction and proactive approach to LTV as well as constant segmentation, optimization of the audiences that should ensure that concept of 'customer marketing' is in full swing, leading to 'Increased Customer Lifetime Value'.The responsibility will also be a part of the communication channels, tools for the communication and mandate to execute customer communication/sending, based on the set of parameters, internal and external marketing automation and more. Operational task involves close operation with the production & content creation, Data Team and Economy.Areas of responsibility-Build a successful and lasting relationship between the customer and the business-Understanding the customer's needs-Integrate processes and technology required-Retention-NPS-Gathering customer feedback-Firefighting and customer complaints-Churn management and analysis-Customer journey-Increase usage of self-service apps as Mina Sidor-Drive additional value by encouraging deeper feature adoption-Contribute to revenue generation through renewals, upsells, and expansions
Publiceringsdatum2019-07-08Så ansöker duSista dag att ansöka är 2019-08-07
FöretagA3
Jobbnummer 4843309
Observera att sista ansökningsdag har passerat.