We currently have vacancies for customer & cargo coordinators in
Wallenius Wilhelmsen Logistics AB / Företagsförsäljarjobb / Stockholm
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About Wallenius Wilhelmsen Logistics (WWL)
WWL is a global world leader within the RoRo shipping industry, delivering innovative and sustainable global shipping and logistics solutions for manufacturers of cars, trucks, heavy equipment and specialized cargo. WWL's sophisticated supply chain solutions ensure an efficient integration of ocean transportation, inland distribution, terminal handling, processing and a comprehensive range of technical services. The company has a strong environmental focus and is an industry leader in developing innovative solutions to reduce its operational impacts on the environment. WWL is looking for bright new talent to join its dynamic team in Stockholm.
Job description
We currently have vacancies for customer & cargo coordinators in our trade teams in Stockholm.
The role requires both customer and cargo coordination with responsibility for:
• Co-ordinating cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst contributing towards best tonnage utilisation with optimal cargo mix and voyage results
• Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures.
The position will report to the Manager of Customer & Customer Coordination. The role is on local terms and is subject to eligibility to work in Sweden. WWL's working language is English.
Key Responsibilities
Cargo Coordination
• Develop and manage cargo allocation plans in alignment with capacity management
• Identify potential space challenges and pro-actively provide solutions
• Follow up on space availability, deliveries and waitlisted cargo
• Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations
• Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions
• Monitor volume levels and provide input on optimal routing and port rotation across the trade.
• Guide vessel scheduling based on customer requirements
• Ability to foresee, identify, and initiate actions to support higher earnings
Customer Coordination
• Act as primary customer interface developing customer focus and relationships
• Respond to all general customer enquiries
• Responsible for customer bookings
• Record and respond to customer feedback/complaints and actively follow up
• Support account management for nominated customers
• Monitor customer KPIs and seek corrective action to ensure adherence to performance targets.
Key Interfaces
• Customers
• Area Sales
• Capacity Management
• Stowage Planning
• Port Operations
• Terminal Operators
Competencies
• Ability to communicate with a wide range of colleagues and customers in a multi-cultural environment
• Ability to build relationships and understand the needs of the customer
• Ability to make decisions and take responsibility
• Result orientated
• Ability to prioritize work and have a sense of urgency
• Deals effectively with pressure and is able to be flexible and adapt to changing circumstances
• Solution driven
• Service orientated
• Computer literate
• Ability to focus on detail and follow up where necessary
• Excellent communication skills in English, both verbal and written
• Experience of customer service, preferably in a B2B industry
• Shipping or logistics experience
Please send your CV and covering letter in English to Victoria Larsson, HR, WWL Stockholm:
victoria.larsson@2wglobal.com Additional Information
Location: Stockholm, Sweden
Last Application Date: 25 August 2017
Publiceringsdatum2017-08-14Så ansöker duSista dag att ansöka är 0001-01-01
Kontaktvictoria.larsson@2wglobal.comFöretagWallenius Wilhelmsen Logistics AB
AdressWallenius Wilhelmsen Logistics AB
Box 38 193
10064 STOCKHOLM
KontorsadressSwedenborgsgatan 19.
Jobbnummer 3641755
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