Video Conference Support Advisors for AstraZeneca

AstraZeneca / Proffice Link AB / Supportteknikerjobb / Göteborg
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For AstraZeneca we are now looking for three Video Conference Support Advisors for consultant assignments starting immediately and ongoing until 2016-05-31 with very good posibilities for extension.

Interviews and selections are held on an ongoing basis so please apply today!

Publiceringsdatum
2016-02-23

Dina arbetsuppgifter
AstraZeneca IT, Infrastructure & Operations is looking to hire short term additional support. The team in Gothenburg consists of three permanent staff, who during this period will be supporting the daily business, whilst focusing mainly on temporary strategic project.

You will provide global, everyday support with following:

• Bookings, global inbox – dealing with bookings, sending out conformations /acceptance to customer /Schedule calls and bridging
• VC SPOC Singel point for customer
• Troubel shooting
• Identify equipment faults and escalate - if required
• Contact for in room -support
• Tests, all kinds of testing, external companies,
• Trainings/ Demo customer
• Consultation
• Statistics
• Monitor ongoing VC calls. Work in Acano and TMS booking systems.
• Resolve basic customer problems either by phone, remotely over network
• Educate customers about the standardized booking Receiving and processing

Utbildning/erfarenhet

You have strong experience of developing and managing relationships with customers and suppliers and a Service Delivery mindset and approach. You are experienced in supporting and resolving issues for end users, have strong communication skills with users and proven escalation management capability. Additionally you have technical expertise for the respective area of the Collaboration expertise in which you are responsible such as Video Conferencing and Lync. You are a Team player who can integrate effectively into a global service team, are organised and have strong administrative capabilities.

Varaktighet, arbetstid
100%. Tillträde: Omgående Visstidsanställning till 2016-05-31

Ersättning
Enligt ök

Så ansöker du
Sista dag att ansöka är 2016-03-08
Ange följande referens när du ansöker: 661196
Klicka på denna länk för att göra din ansökan

Företag
AstraZeneca / Proffice Link AB

Adress
AstraZeneca / Proffice Link AB
Kungsgatan 57 A, Box 207
10124 Stockholm

Kontorsadress
Kungsgatan 57 A, Box 207

Jobbnummer
2687167

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