Tier 3 Senior Technical Assistance Center (TAC) engineer

Transmode Systems AB / Supportteknikerjobb / Stockholm
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Our Customer Services department is responsible for the Technical Assistance Center (TAC) giving advanced technical support to our end-customers and partners. Infinera's TAC has reputation among our customers for providing skilled and rapid support. We are now expanding our group in order to support Infinera's global expansion.

Your Key Responsibilities Would Include:

Provide advanced technical support on the Infinera network management systems and hardware WDM products.

In cooperation with the customer perform advanced troubleshooting in live networks carrying critical services.

Support issues during software integration projects.

Participate in customer meetings, representing the TAC.

Follow up cases and escalations within Infinera and making sure that the customer experience is kept in focus through resolution process.

Participate in 24/7 on-call duty schedule.

Occasional travelling.

We look for a service minded and meticulous person. You are self-motivated, seek information, take own initiatives and also do like to share your own knowledge within the group.

Infinera will make sure you get thorough training on our products and you will be part of a great dedicated team and organization. This is a great opportunity to pursuit a career in optical networking.

University degree in IT/telecommunication or equivalent competence gained through work experience.

Experience with database management (MySQL and Oracle).

Experience from telecom networks, functions and protocols such as: DWDM, Ethernet, IP, OTN, MPLS-TP, OSS, SDN.

Computer operating systems: Linux

Deep technical interest and service oriented attitude.

Fluent in English and Swedish, spoken and written. Other languages like French, Spanish and German are beneficial.

3-5 years' experience from work at an operator NOC, system integrator, or a telecom equipment vendor.

Drivers license

Imagine being part of a team that is fundamentally changing the way people communicate, the way they collaborate, the way they watch TV and explore the universe through the internet. Utilizing our uniquely differentiated technology, we have created an Intelligent Transport Network with more speed, capacity and scalability than ever before. Imagine a world with unlimited bandwidth. The network of tomorrow will allow for content and creativity limited only by the imaginations of its users.

If this is something that interests you, that excites you, come take a look at a team not bound by large company obstacles and bureaucracy, where an idea today can be set in motion tomorrow. Come take a look at Infinera!

Publiceringsdatum
2017-02-22

Så ansöker du
Sista dag att ansöka är 2017-03-31
Klicka på denna länk för att göra din ansökan

Företag
TRANSMODE SYSTEMS AB

Adress
TRANSMODE SYSTEMS AB
Box 42114
12614 STOCKHOLM

Kontorsadress
Fredsborgsgatan 24

Jobbnummer
3336104

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