Technical Support/technician
Navico Sweden AB / Elektronikjobb / Göteborg
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hela Sverige ABOUT NAVICO
Navico is the world's largest marine electronics company and is producing products under the leading marine electronics brands: Lowrance for fishing, Simrad for power cruising, and B&G for sailing -- as well as one professional/commercial brand, Simrad Pro. In addition we offer a range of apps and cloud based solutions through our GoFree Brand. These brands are sold in more than 100 countries worldwide, with an estimate of more than 1 million boaters using Navico products. Navico has approximately 1,500 employees globally .
KEY PURPOSE
Reporting to the Service Supervisor you will assist in providing high quality technical support to the Navico Dealer Network and Consumers. The role encompasses all four brands Lowrance, Simrad Yachting, Simrad Professional and B&G. Typical day-to-day responsibilities include telephone and email support, Return Material Authorisation (RMA) handling, field service on board vessels, technical communications and active involvement with local training programs. You will have direct contact with Customer Sales Representatives, Sales Managers & Technical Specialists across the EMEA region and liaise with the Service Team for progressing consumer enquiries such as repairs, returns and on-board warranty claims. On occasion you will also consult with product experts to find solutions to escalated problems. Key Tasks: . RMAs: creation, oversee, manage returns and confirm fault validity . Direct consumer and customer support via telephone and email where required, including entering data onto various Navico IT systems . Constantly seeking out and identifying opportunities to upgrade consumers to the latest product offering . Work constructively with regional Service, Product Management and R&D teams to resolve issues. Deliver both theory and practical classroom training for Customers.
KEY REQUIREMENTS
Electrical / electronic / IT background: preferably adequate education, but demonstrative competency more important than grades . Strong customer focus skills . Excellent written and verbal communication skills . Knowledge of sailing/boating/fishing, preferably as a recreational pursuit . Has a clean driving licence and enjoys travel . Ability to maintain a high level of organisation with files and internal communications . Able to identify areas for improvement in operating efficiencies and overall performance for the customer . Skilled in the use of PC operations, diagnostics and troubleshooting . Ability to use common electrical and electronic diagnostic tools for troubleshooting mechanical, electrical, electronic, electromechanical and hydraulic issues Physical demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable certain individuals with disabilities to perform these essential functions. . Occasional travel by car, train and plane, occasionally at short notice . Physical ability to work on or around marine vessels . Ability to work on moving vessels, in confined spaces and or various heights.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-06-17TillträdeOmgående
ErsättningFast månads- vecko- eller timlön
Så ansöker duAnsökan kan skickas till e-postadress:
charlotte.arenas@navico.comKontaktCharlotte Arenäs, VD, 0703-249003
charlotte.arenas@navico.comFöretagNavico Sweden AB
AdressNavico Sweden AB
42750 BILLDAL
KontorsadressBolshedens Industriväg30
Övriga kontaktuppgifterTelefonnummer: 031-7261400
E-postadress:
charlotte.arenas@navico.com Jobbnummer 2912980
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