Technical Savings Expert
Nordnet Bank AB / Supportteknikerjobb / Stockholm
2017-01-23
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hela Sverige Nordnet is a bank for investments and savings. We operate in Sweden, Norway, Denmark and Finland. Our concept gives customers control of their money, and our vision is to become the no. 1 choice for savings in the Nordics.
Nordnet has 450 employees and is listed on the Nasdaq Stockholm Exchange.
Do you want to be an important key to customer satisfaction? Do you enjoy a high tempo and getting immediate feedback? Then this is the job for you!
IT Customer support is responsible for second line customer support cases. The team is dedicated to solving or escalating cases that were escalated by customer service.
Cases to IT Customer support can span from financial transaction related questions to double-checking a portfolio report value.
This is part of the role
As a Technical Savings Expert, you will be involved in the case solving around customer related cases, regarding Trading and Savings. Working with a crucial part of our support flow demands high degree of responsibility, excellent communication skills, and focus on customer satisfaction as well as tight cooperation with colleagues in other areas. A must for this role is good knowledge of Trading and Savings.
Always having customer satisfaction in focus is key to succeed in this role.
This is you
You have good knowledge of Trading and Savings. Fluent language skills in both Swedish and English are mandatory.
Most likely, you have a technical and financial background that enables you to understand financial services on a deeper level. You have a strong passion for customer satisfaction. You like to communicate and you have a true interest in building relations and creating result through your team.
You are committed as a person so a high tempo is something that suits you very well. Experience of hands-on customer support as well as knowledge of how to use SQL to retrieve and analyze data is a merit. You have experience from working in production critical environments where the room for errors are slim to none.
We offer
Nordnet started from a passionate belief that changing the hierarchic financial world was possible. We became part of redefining the industry when we gave the customers power over their own savings.
You will become part of a journey that has only yet started towards the vision to become the number 1 choice for savings and investments in the Nordic countries and a true digital bank! To be leading in IT is pivotal for that journey and you will work with colleagues who have a great passion for that goal.
We are 450 employees in Stockholm, Oslo, Helsinki and Copenhagen. We cooperate, exchange ideas and use our core competencies in order to continuously improve the way we meet our customers. Open communication, creativity and engagement are important parts of our everyday life at the office.
Nordnet AB is listed on Nasdaq OMX Stockholm. Visit us on
www.org.nordnet.se, www.nordnet.se, www.nordnet.no, www.nordnet.dk and
www.nordnet.fi.Questions & applications
If you have questions, please contact recruitment manager Roland Hägg,
roland.hagg@nordnet.se, telephone 070-209 82 61.
Please apply today by using the button below - we will start interviewing immediately. Please note that we do only accept applications through our recruitment system, hence no email applications will be considered.
We want to inform you that Nordnet conduct credit and background checks on the final candidate.
We look forward to receiving your application.
Varaktighet, arbetstid
1 -
Publiceringsdatum2017-01-23ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-02-19
Klicka på denna länk för att göra din ansökanFöretagNordnet Bank AB
AdressNordnet Bank AB
Gustavslundsvägen 141
16714 Bromma
KontorsadressGustavslundsvägen 141
Jobbnummer 3275882
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