Technical Product Support Specialist And Trainer
Tyco BSP (Sweden) AB / Byggjobb / Mölndal
Observera att sista ansökningsdag har passerat.
Visa alla byggjobb i Mölndal,
Göteborg,
Partille,
Härryda,
Kungsbacka eller i
hela Sverige Visa alla jobb hos Tyco BSP (Sweden) AB i Mölndal We are looking to recruit a
TECHNICAL PRODUCT SUPPORT SPECIALIST AND TRAINER
within our Fire Detection Business in Sweden, it is our belief is that great companies are powered by great people and led by inspired leaders; individuals who are authentic, who embrace new ideas, share a mutual respect for each other and do what's right for their communities. Every day, we focus on our common goal of improving lives around the world and we do this by working together and applying deep technical expertise to help our customers solve pressing challenges, with a collective passion to make an impact.
The position is focused on supporting FireClass and ZETTLER brands, support customers in technical way (Hotline, Field Support and Training) with frequent travelling. It will follow main projects and customers designing fire detection systems and eventually going directly to give support on the site. It will assist and give any kind of pre and after sales technical support to the customers and will be involved in any kind of internal technical activity, supporting the sales team in each specific requests. The position will report to Richard Clark, Senior Technical Support Engineer, UK & Nordic.and is home based but do have an office in Mölndal.
MAIN RESPONSIBILITIES:
Technical Support of FireClass and ZETTLER products via email and telephone. If field support is required to go outside to customer mainly in whole Scandinavia.
Organize on regular basis technical trainings and seminars for distributor's customers and distributor's staff about products and about standards (UNI9795, EN54, etc.).
Giving support at trade exhibitions, show activities, events and demonstrations.
Assist and give any kind of pre and after sales technical support both to the customers, resolving issues via phone, mail or directly, than to internal functions being involved in all technical activities including production, translation and review of technical documents or creation of demonstration, presentation, demo panels, etc.
Support Sales team in specific requests and also with reports, analysis and feedback.
Skills, Knowledge and Experience Required:
Bachelor degree in electronics (not a must, but preferable) or equivalent work experience
Relevant experience in Fire Detection market (technical is preferred) with good knowledge of fire detection products
Fluent at English (written and oral)
Fluent in Swedish (written and oral)
Good Knowledge of Fire Detection standards (UNI9795, EN54, etc.)
Preferred knowledge of System integration with building management systems
Specialized Skills:
Technical knowledge of programming and installing procedures of fire detections systems and ability to learn new products and technical awareness.
Business acumen and drive for results, Ability to work under pressure, self-motivating, proven stability.
Able to represent the company in front of consultant and customers: Proven good presentation skills and experience in conducting technical and commercial meetings.
A self-starter with the ability to work in a positive and professional manner: Action oriented, customer focused and creative.
Excellent communication and interpersonal skills, Strong organizational skills, Team working and problem solving oriented: Demonstrate ability to systematically identify and help customers to find a suitable solution.
Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.
Publiceringsdatum2017-08-15ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-08-27
FöretagTyco BSP (Sweden) AB
AdressTyco BSP (Sweden) AB
Box 145
36030 LAMMHULT
KontorsadressTrädgårdsgatan 10
Jobbnummer 3641999
Observera att sista ansökningsdag har passerat.