Team Leader
Coffee & Brands Sweden AB / Restaurangbiträdesjobb / Solna
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hela Sverige Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute
operational Brand standards and deliver a great and friendly guest experience. They set goals,
provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
Team Environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards
Skills/Qualifications
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Swedish & English speaking
Guest Focus
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence
• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Varaktighet, arbetstid
Tillsvidare
Heltid/Deltid
Publiceringsdatum2016-06-15ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-07-30
Ansökan kan skickas till e-postadress:
kista@dunkindonuts.seFöretagCoffee & Brands Sweden AB
AdressCoffee & Brands Sweden AB
Torggatan 6
58219 Linköping
KontorsadressTorggatan 6
Linköping
Jobbnummer 2907095
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