Supporttekniker / 2:nd Line / Support Technician At Flowbird
Bravura / Supportteknikerjobb / Stockholm
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Publiceringsdatum2018-07-30FöretagetAbout the company
Parkeon and Cale are merging to become FLOWBIRD. The world leaders in parking and transport ticketing solutions are joining forces to create a new global entity with a new brand - FLOWBIRD - with a signature : Urban Intelligence. FLOWBIRD is inspired by the ease with which each bird moves quickly and safely within a cloud of birds. FLOWBIRD symbolizes our ambition to make individual travel simpler, safer, faster, while collectively maximizing efficiency and harmonizing flows. FLOWBIRD more broadly encompasses our activities, better describes the diversity of our businesses for our customers and users.
Every week around the world, thanks to our terminals, mobile applications and online services, we contribute to improving the living environment of our 100 million users by helping to reduce air pollution, optimise traffic, simplify payments, make cities more secure and economically dynamic. FLOWBIRD is a Software platform which helps the local authorities to measure, monitor and manage the mobility within the cities This is their know-how, the Urban Intelligence. With FLOWBIRD, Urban Intelligence, mobility becomes easier, safer, faster. Flowbird is currently active in 60 countries and the systems and equipment of Flowbird already facilitate management and mobility processes in more than 8 000 cities.
Dina arbetsuppgifterResponsibilities
As a support technician you are working together with one other colleague in your team. You receive support cases by telephone and mail, register cases in the case management system, write bug reports and submit cases. You also submit suggestions for improvement and communicate this to the development department. In addition to this, you are responsible for the education of sales staff and local staff around Europe. This means traveling about 20 days a year. Your daily work and most of your time is spent at the office in Kista.
KvalifikationerEducation, experience and personal qualities
• Work experience from technical support - 1st line, about 2 years
• Technical interest
• Fluent in English. Other languages such as French are seen as qualifying.
• Knowledge of XML is seen as merit
• Previous experience of payment solutions is seen as merit
• Education in technology is seen as merit
• Knowledge of networks is seen as merit
We believe that you are a person who likes a high pace. You can be flexible and change focus quickly and also like to work independently. In addition, you enjoy meeting and communicationg with other people. You are social, like to collaborate with others and are solution-focused.
Övrig information:
Start: september
Plats: Kista, Stockholm
Lön: Fast lön enligt överenskommelse
Kontakt: Bravura,
info@bravura.se, tel. 08-40024050
Vi rekommenderar att du skickar in din ansökan omgående då vi gör ett löpande urval. Välkommen med din ansökan!
Sökord: Support, supporttekniker, technician, 2nd line
Varaktighet, arbetstid
Heltid Tillsvidare
ErsättningEnligt överenskommelse.
Så ansöker duSista dag att ansöka är 2018-08-02
Klicka på denna länk för att göra din ansökanKontaktCaroline Hammar
caroline.hammar@bravura.se 08-40024050
FöretagBravura
AdressBravura
Hornsbruksgatan 28
11734 0180
KontorsadressHornsbruksgatan 28, 11734 Stockholm
Jobbnummer 4267102
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