Support Technician
Xensam AB / Supportteknikerjobb / Stockholm
2023-11-06
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hela Sverige About Xensam
Xensam is, and will always be, an innovation company. We employ people with a broad set of technical skills that are ready to take on some of the technology's greatest challenges. But above all,we emply you as a human being. We believe it is extremely important to build a team with the right people, over the right skills. If you have the right people in the right conditions, they will learn enthusiastically.
About the role
We are now looking for a customer-focused and collaborative colleague to join our growing team. You will be working with our technical support team and providing high-quality support to customers worldwide. You will support with testing (QA) of our technical solutions and guide and educate our users on how to best configure and make use of our Software.
Resposibilities
•
Providing technical assistance to customers and end-users.
• Diagnosing and resolving software-related issues.
• Communicating effectively with customers.
• Managing and documenting support tickets.
• Collaborating with the technical team for issue resolution.
• Staying updated on Xensam's software products and updates.
• Gathering and relaying customer feedback for product improvement.
Qualifications
We are seeking individuals who are service-oriented problem solvers and have a passion for learning new things. To succeed in this role, we also value the following qualifications:
• Good basic technical competence.
• Effective Google research skills.
• Proficiency in Windows/Mac/Linux.
• Prior experience in technical support jobs (software).
• Excellent communication skills, both in written and verbal English and Swedish.
Bonus points if you have worked with Saas and/or Software Asset Management.
What we offer
• A dynamic role that focuses on "freedom under responsibility"
• 3 days in-office schedule (remote Mondays & Fridays)
• Never go hungry at work with free snacks, drinks & meals at the office
•
Free gym in the facility and bi-weekly massage at the office
• Shuffleboard, video, and other games in the office
•
Yearly target trip if reached the goal (latest trip was to Cape Town, South Africa)
• Work with a diverse group driven by ambition as well as having fun together with different activities
• Great opportunity to influence your career development as well as the company's
• Work with the latest technology in the fastest-growing SAM software in the market
Our core values drive us, and therefore we want you, as a potential future teammate, to consider the following four quotes and how they fit with you:
1. "It is a miracle that curiosity survives formal education." - Albert Einstein
2. "Hard work beats talent, when talent doesn't work hard." - Tim Notke
3. "It is amazing what you can accomplish if you do not care who gets credit." - Harry S. Truman
4. "Equality implies individuality." - Trey Anastasio
If you see yourself as a teamplayer with a desire to learn, grow and develop as a professional - we engourage you to APPLY!
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-04-24
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Xensam AB (org.nr 559183-2760),
https://www.xensam.com/ Arbetsplats Xensam
Kontakt Josefine Hedström
josefine.hedstrom@xensam.com Jobbnummer 8242564
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