Storage Service Operations Manager
Elits / Chefsjobb / Stockholm
2015-12-28
Observera att sista ansökningsdag har passerat.
➡️ Klicka här för den senare publicerade platsannonsen "Storage Service Operations Manager" (publicerad 2016-01-04) ⬅️
Visa alla chefsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Elits i Stockholm,
Linköping,
Karlskrona,
Göteborg,
Malmö eller i
hela Sverige As the Service Operations Manager (SOM), you will be responsible for the coordination of the ELITS Storage service on a global service-wide level. Service governance will be a big part of this role and participating in activities related to Service Governance is a prioritized task. You will also be required to create content for monthly reports, goals and targets for the service.
The SOM may use any given ELITS office across Sweden (Stockholm, Linköping and Karlskrona) as primary job location.
On a service operations level, daily duties and responsibilities may include:
Defining and maintaining the expertise profile for operational staff that is part of the global operational team.
Ensuring that skilled and trained resources within the operation team of the service are locally present on all delivery locations and have the required access to the service environment and tools at all Delivery Locations.
Ensuring that operational documents and other documentation are up to date. Securing measurements and reporting related to the service, including capacity availability and needs per managed Delivery Location.
Ensuring that the service is consistent between the Delivery Locations.
Ensuring that all SLOs/SLAs and KPIs for the service are achieved.
Ensuring the operational service development together with the Service Manager and Service Architect.
Ensuring that the agreed service contract is followed.
Coordinating resources within the virtual global service operations team.
Where applicable, coordinating service Team Lead in the maintenance and improvement activities of the Service.
Ensuring daily availability of the Service and support globally during agreed upon support windows.
Experience and Knowledge:
Highly developed knowledge and skills in the Storage field.
Managerial experience and knowledge.
Experience and knowledge of enterprise structure and processes.
Project management experience.
Experience and great knowledge of IT Service Management and.
Specific knowledge of IT service delivery structure and workflow.
Competencies:
Investigates and Solves complex problems that require substantial analysis by Developing existing procedures, techniques and methods.
Impels improvement and change.
Can Guide and Lead other in the work.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2015-12-28ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2016-01-07
Klicka på denna länk för att göra din ansökanKontaktSimon Davoudian 0733575614
simon.davoudian@elits.comFöretagELITS
AdressELITS
Datalinjen 3B
58330 Linköping
KontorsadressDatalinjen 3B 583 30 , Linköping
Övriga kontaktuppgifter Jobbnummer 2594537
Observera att sista ansökningsdag har passerat.