Specialist, Customer Service, Stockholm

UPM / Butikssäljarjobb / Stockholm
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UPM leads the integration of bio and forest industries into a new, sustainable and innovation-driven future. Our products are
made of renewable raw materials and are recyclable. UPM consists of three Business Groups: Energy and pulp, Paper, and
Engineered materials. The Group employs around 24,500 people and it has production plants in 16 countries. UPM's annual
sales exceed EUR 10 billion. UPM's shares are listed on the Helsinki stock exchange.
UPM - The Biofore Company - www.upm.com

UPM is looking for Specialist, Customer Service to support Paper Business Group's Supply Chain operations.
The purpose of the job is to provide high-quality customer service and order processing.
Main Tasks and Responsibilities
• to support forecast process
• allocation check
• inquiry handling
• to collect market, product and customer information
• to provide product info, sampling and trial handling
• to monitor customer stock levels
• to enter production orders
• to confirm orders to customers
• call-off handling
• invoicing
• communication with service providers, ports and stocks
Requirements
• Customer and service oriented mind set with ability sell
• Good interpersonal skills and ability to communicate both verbally and in writing
• Excellent team working skills
• Proactive way of working
• Flexibility to adapt to different situations
• Accuracy in details
• Ability to work in pressure
• Suitable education
• Minimum 1-3 years of working experience in customer service or similar tasks
• Fluent in Swedish and English, Danish and/or Norwegian language skills are an advantage
• Excellent IT skills
Other Information
The specialist will report to Team Leader, Customer Service. Working premises will be in Kungsholmen, Stockholm.
We offer you an interesting responsibility in an international organisation and good professional development opportunities. Join
an expanding team with experienced and friendly colleagues. Full training will be provided for the successful candidate.
We are looking to fill the position as soon as possible.
For further information please contact Sari Rantanen Team Leader, Customer Service tel. +46 844 03625 or Jaana Junnila
Starck, Customer Service Manager, Scandinavia tel. +46 7065 72655.
To apply, please submit your e-application by11th of December 2012.

Publiceringsdatum
2012-11-30

Arbetstider och omfattning
Tillsvidare
Heltid

Tillträde
ASAP

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2012-12-11
Send application to:
Mette Lepola
Planning Manager
DAGMAR GLOBAL CONNECTIONS
call me @ +358 40 715 6666 or +358 9 693 011
e-mail me @ mette.lepola@dagmar.fi
Ansökan kan skickas till e-postadress: mette.lepola@dagmar.fi

Kontakt
Sari Rantanen Team Leader, Customer Service tel. +46 844 03625
Jaana Junnila Customer Service Manager, Scandinavia tel. +46 7065 72655.

Företag
UPM

Kontorsadress
Eteläesplanadi 2

Övriga kontaktuppgifter
Telefonnummer: +4684403625

Jobbnummer
1406107

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