Solutions Customer Service Supervisor
Damco Sweden AB / Företagsförsäljarjobb / Göteborg
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hela Sverige Damco is a part of the Maersk Group and one of the worlds leading providers of freight forwarding and supply chain management services. We are now looking for a new Supervisor to our Solutions H&M Customer Service department located in Arendal, Gothenburg.
We offer:
We are looking for a Supervisor to our successful Solutions H&M Customer Service team where you will be joining an engaged team that delivers high quality service to our global customer.
We offer you a challenging position in the freight forwarding industry with a global customer. You will get the opportunity to work in an international environment in an industry that is constantly changing and under development and in the same time you will get the opportunity to develop your Supply Chain Management skills and contribute to our global standard practices for destination routines at different locations for a global customer. Also you will have the opportunity to organize and impact directly team's deliverables in the daily operational routines.
For the right person this is an excellent opportunity to get an insight in the logistics sector, through Damco and the Maersk group.
Key responsibilities:
You will daily be handling a variation of tasks within freight forwarding and transportation. In the Solution H&M Customer Service department we handle import related customer service tasks with daily contact with customer, suppliers and other stakeholders. Coordination with colleagues globally to ensure that all shipments are duly prepared for arrival.
You will be coordinating and handling operational team routines related to our Solutions Customer and you will secure that our deliverables as Control Tower destination among others are delivered, this will include shipments monitoring, resolution of internal & external customer queries, service issues and handling escalations.
The position will also be responsible to coordinate shipment pre advice routines, customer invoice handling, supplier invoices, costs and benefit calculations in a daily basis. Position also requires GSC coordination.
Who are we looking for:
We believe you have experience in working in an Operations or Customer service team, preferably with experience from the Logistics sector working with Supply Chain Management. The ability to handle a large workload without compromising the cooperation with customers, colleagues and other stakeholders. The will and capacity to take responsibility and deliver on set targets with the customer in focus. A Passion to drive closures & high level customer service orientation as well as organizing team activities in the team as you will be a Key team player.
We also think you have:
• Ability to plan and prioritise (own and others tasks)
• Driven and with good planning skills
• Problem solving skills
• Professional attitude/behaviour
• Strong communication skills
• Ability to handle pressure
• Well organized
• A creative mind-set and the ability to work with improvements.
• A genuine interest in the financial aspects of the daily operations.
• A high proficiency in spoken and written Swedish and English
• SAP knowledge within vendor PO and SO handling is preferable
• Project management and change management is an advantage
• GSC Global Service Centre experience
• An educational background within freight forwarding or similar educational background is an advantage.
A University degree within logistics or economics or similar educational background is an advantage
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-07-01ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanKontaktAivlis Chy, Solution Customer Service Manager 031-7512412
jonas.lundin@damco.comFöretagDamco Sweden AB
AdressDamco Sweden AB
Box 1011
40521 Göteborg
KontorsadressMölndalsvägen 24
Göteborg
Övriga kontaktuppgifterTelefonnummer: 031-7512400
Jobbnummer 2934560
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