Service Specialist to Klarna
Klarna AB / Butikssäljarjobb / Stockholm
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hela Sverige What you will be doing
• Provide excellent service to Klarna's key Partners by handling cases with high efficiency and with end-to-end ownership.
• Cases can vary between investigating failed API calls to more complex and technical inquiries, and tools that you will be working with are e.g. Splunk and database queries.
• Work in close collaboration with Klarna's Partner Sales and Partner Engineering team in order to keep updated on all matters concerning our key Partners.
• Be involved as a stakeholder in integration projects towards our key Partners.
• Be a go-to person for internal stakeholders when required for questions about Klarna's key Partners.
• Support and deliver on internal and key Partner data-analysis and reporting using backend admin and database management systems.
• Be a driving force in proactively seek out and deliver general improvements and lead projects.
• Collaborate closely with Commercial, Service Center operations, Risk, and Product organizations to develop and optimize technical, process-based, and operations solutions which drive customer success, client and consumer satisfaction, cost reduction, and revenue growth for our key clients and Klarna.
• Success in this role means being an excellent problem solver with a sense of ownership and attention to detail.
• You have a technical and analytical mindset, and take pride in knowing your domain through and trough, as well as being curious of those associated.
• You are critical, comfortable with complexity and can navigate unclear situations in a calm and confident manner.
• You have customer service experience and you feel comfortable with account and stakeholder management.
• You enjoy solving tricky problems with attention to detail.
• You have a strong sense of team and working with others in a humble, open and direct, and respectful manner. You also possess a strong sense of self, are self confident and driven, and can push solutions for our clients.
• You have great communication skills in English - both written and spoken.
Preferred Qualifications:
• Strong interest in web technology, fintechs and e-commerce.
• Experience with current web shop-systems and content-management-systems.
• Possessing knowledge of the e-commerce system landscape (i.e. Magento, Shopify, API integrations) will be a strong plus.
We offer you an international working environment filled with smart and ambitious colleagues. You will be part of a fast-changing company recognised by growth, innovativeness and development, with various opportunities for personal development and professional career.
Publiceringsdatum2018-01-30Så ansöker duSista dag att ansöka är 2018-02-15
Klicka på denna länk för att göra din ansökanFöretagKLARNA AB
AdressKLARNA AB
Sveavägen 46
11134 STOCKHOLM
KontorsadressSveavägen 46
Jobbnummer 3931955
Observera att sista ansökningsdag har passerat.