Service Desk Specialist

Hcl Technologies Sweden AB / Supportteknikerjobb / Stockholm
2018-02-08
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HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We have a role for Service Desk Specialist in Gothenburg Sweden, please find below the details:
Work Location - Stockholm, Sweden
Start Date - Immediate
Job Type - Contract (3 months with possibility of extension) -
Language Dependency - Swedish (Fluent) + English (Fluent)

Job Description:


JOB DESCRIPTION


HCL Technologies is looking for Support Technicians to help our Service Desk & Onsite Team.
Provide first and second level support for Windows 10 and Windows 7
Provide support for on call duty (Weekends & Weekdays)
To ensure positive customer experience and satisfaction through First Call Resolution
To adhere to quality standards, regulatory requirements and company policies

Qualifications:

Earlier experience in Helpdesk / Onsite / IT support and Customer Service Support is the preferred or real interest in IT
Basic troubleshooting and technical support knowledge of laptops and web applications
Good knowledge of Windows 10 & 7 Operating System support and troubleshooting
Good knowledge of MS Office Products
Verbal / written communication in both Swedish and English
Good problem solving and organizational skills to support an environment driven by customer service and team work; ability to build productive relationships.


As a person you are structured and organized. You have a positive attitude and high working moral.

Do you find this role interesting and suitable? Kindly apply sharing your resume with Kavita.naker@hcl.com.

For any information regarding the application or the role please reach out to Kavita.naker@hcl.com...

Union representatives for Sweden:
Christer Jonsson (christer.jonsson@hcl.com) - +46- 46739022728

Varaktighet, arbetstid
Contract (3 months with possibility of extension)

Publiceringsdatum
2018-02-08

Så ansöker du
Sista dag att ansöka är 0001-01-01

Företag
HCL Technologies Sweden AB

Adress
HCL Technologies Sweden AB
41878 GÖTEBORG

Kontorsadress
Gunnar Engellaus Väg 3, DA-huset

Jobbnummer
3953944

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