Service Delivery Manager
Menzies Aviation (sverige) AB / Resebyråjobb / Härryda
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hela Sverige Menzies Aviation is a global provider of passenger, ramp and cargo handling services. Operating at more than 112 stations in 27 countries and supported by a worldwide team. For further information about the company visit the website:
www.menziesaviation.comWe are looking for a Service Delivery Manager for Göteborg Landvetter airport, 100% and 6 months probation.
You will
• manage and ensure the safety and security of British Airways Operations.
• monitor local Service Level Agreements whilst supporting the management of ground handling agents and suppliers.
• own and manage airport authority, State Authorities/British Embassy relationships.
• be the official local representative of BA at the station, being available as and when the operation
demands. Be accountable and responsible for all matters pertinent to the daily running of the operation
according to BA rules and regulations in line with the approval authorities and responsibilities assigned.
• ensure all data reports are communicated as per the agreed timescales and be able to present the station productively in relation to the reports available.
SKILLS
• Desire for learning and development
• Customer Service Professional
• Strong negotiation and influencing skills
• Self motivation and ability to motivate a team
• Excellent decision-making and problem-solving skills
• Ability to work in a changing environment and with different teams
• Excellent communication skills, with fluent oral and written English and Swedish
• Able to communicate effectively with internal and external partners
• Proven leadership skills
• Coaching ability
• Safety and compliance awareness
• Excellent team working skills including working across functional boundaries
• Energetic, resilient and willing to embrace challenge and change
• Ability to work under pressure and to tight deadlines
• High organisational skills, ability to prioritise and attention to detail
• Business professional with flawless integrity.
EXPERIENCE
• Proven front line airport operational experience in a supervisory or managerial role.
• Proven managerial ability.
• Proven experience of monitoring various compliance standards and effectively addressing of performance shortfalls
• Experience of British Airways products, processes and procedures in the context of an airport operation
• Broad and comprehensive internal personal network
KNOWLEDGE
• Good working knowledge of BA?s operational systems and MS Office
• Sound knowledge of CLC Hub/Spoke procedures
Under Security Act of airports conducted records checks on all employees.
Any questions about this service please contact Passengerservice and Operation Manager Jeanette Burke tel 0708-941088, or Station Manager Christer Gustavsson tel 0733-321030
For application, attach resume and cover letter to
arn.jobb@menziesaviation.com no later then 2012-07-24
This recruitment is carried out entirely by Menzies Aviation SE's merchandise. We do not wish us phone calls from recruitment agencies and ad sales
Publiceringsdatum2012-07-09Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-07-23
Ansökan kan skickas till e-postadress:
arn.jobb@menziesaviation.comFöretagMENZIES AVIATION (SVERIGE) AB
AdressMENZIES AVIATION (SVERIGE) AB
BOX 197
19046 STOCKHOLM-ARLANDA
KontorsadressARLANDA FLYGPLATS
STOCKHOLM-ARLANDA
Övriga kontaktuppgifterTelefonnummer: 08-7978000
Jobbnummer 1292284
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