Service Delivery Leader For Lan/wlan And Dc Lan Services
Volvo Business Services AB / Datajobb / Göteborg
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hela Sverige In this role you will be reporting to the Director for Core (Network and Security) Infrastructure Services, in the End User and Core Services (EUCS) department of Infrastructure & Onsite Services (IOS).
Role mission & context
The mission is to ensure that all Local Area Network (LAN), Wireless LAN (WLAN) and Data Center LAN (DC LAN) services globally are delivered according to contracted supplier obligations. The focus is to deliver business benefits by managing deliveries of services, in close collaboration with Volvo stakeholders and with the supplier(s). This can also involve contractual negotiations to modify, clarify or optimize the services provided by the main supplier and potentially with sub-suppliers, or other direct Volvo suppliers of infrastructure services, software or hardware.
The Service Delivery Leader monitors the actual services levels, controls that they are in line with targeted service levels, and manages corrective actions with the supplier. Also, the Service Delivery Leader oversees and participates in runtime process interactions with the supplier: releases and deployments, change management, escalation of incidents and problems, etc. The Service Delivery Leader is commercially responsible for service delivered by the supplier, which includes both budgeting and follow-up, notably approving all service volumes invoiced by the supplier. The Service Delivery Leader has mandate to block any wrong or unwarranted invoicing and to ensure it is being corrected, as to comply with Volvo budgets and purchase orders.
The Service Delivery Leader has the tactical responsibility for optimizing and over time improving those services.
Main areas of responsibility:
Define, drive and engage in stakeholder interaction model and communication
Service delivery governance and service improvements
Financial, contractual and commercial management of services
No direct personnel responsibility, but managing the delivery of supplier implies driving activities performed by the supplier teams and often direct or indirect coaching of supplier personnel, where exerting influence and often negotiation are required
The service delivery leader also liaises between Volvo teams (Business Infrastructure Managers, Onsite, Solution Units, ..) and HCL, in particular regarding escalations and complex issues requiring the SDL expertise and authority to be solved
Required competencies and experience:
Proven experience working with ITIL-aligned service runtime activities
Ability to listen, cooperate and support decisions making. Good communication skill
Good practice in negotiation and facilitation of decision making. Ability to convince and manage stakeholders in scope
Advanced knowledge of LAN/WLAN and DC LAN services
Proven experience working in a global environment from an IT or business point of view
Experience of running Business with financial accountability; Ability to manage cost centers / product responsibility
Good knowledge in managing relationship and negotiations with supplier(s)
Ability to get things done and execute as planned
Ability to drive supplier personnel in joint activities
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Publiceringsdatum2021-01-11Så ansöker duSista dag att ansöka är 2021-01-25
Klicka på denna länk för att göra din ansökanFöretagVolvo Business Services AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Business Services AB (org.nr 556029-5197)
405 08 GÖTEBORG
Arbetsplats Volvo Group
Jobbnummer 5517675
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