Service Delivery Administrator For Technical Services Emea
Axis Communications / Supportteknikerjobb / Lund
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hela Sverige About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.
Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.
Axis has more than 2,700 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners.
For more information about Axis, please visit our website
www.axis.com .
Reference number: 2221
WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that's just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers
Axis is looking for the right person to fill an open position as an Service Delivery administrator for Technical Services EMEA.
This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.
WHAT WILL YOU DO
The people and the team, their drive, taking responsibility, and support for each other are cornerstones in our organization, which allow us to deliver technical services at very high standards.
In this role, your goal is to enable an as high service level as possible for our customers by working the following two primary tasks:
• Coordinate and implement temporary instant or short-term changes to balance between staff schedules, real time staff availability, and our SLAs and service delivery responsibilities
• Surge for the availability and configuration of our tools such as the phone, the chat system, and the Helpdesk ticket tool.
To be able to do that you will consider workload in terms of volume of incoming support requests to the different regions, ongoing and time-consuming support requests, and other activities that may be at hand in a region or for a support technician.
You will furthermore be responsible for most or all scheduling and availability within the Technical Support team, which today include schedules for:
• Chat availability
• Phone availability
• Personal development (Subject matter Expert) time
• Technical Services internal trainings
• Axis trainings and technical conferences
• New employee introduction trainings and trainer availability
WHO ARE WE LOOKING FOR
Flexibility, balanced and adaptable communication style, and relation building are key characteristics for the role.
You are service and open minded, social, empathetic, and structured individual, preferably with a documented experience from managing people availability and with a proactive, service, and solution focused mentality. For this role it's specifically important in addition that you're structured and accurate in your approach to tasks and that you can use tools to support such a way of working.
A successful candidate will have a combination of experience coordinating technical staff plus relevant technical background; this should include experience from service organizations where you have been involved in building and implementing new services, working against SLAs, working with managed services, and charged services is considered a good qualification.
To be able to speak and write in English fluently with good conversational and presentation skills is a must.
TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in EMEA, which in our case is split in the regions Middle Europe, Southern Europe, Northern Europe, Eastern Europe, and Middle East/Africa. All functions are located in Lund, Sweden and we're currently a team of around 40 people. This role will report to the Technical Services Manager for EMEA.
WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us!
READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Are you up for the challenge?
Find out more from Technical Services Manager Florian Combacau (+46 7 09 88 54 34).
Send your application on or before April 12th, 2018. The recruitment process will start as applications come in.
Varaktighet, arbetstid
Heltid Heltid
Publiceringsdatum2018-03-23ErsättningFast lön
Så ansöker duSista dag att ansöka är 2018-04-12
Klicka på denna länk för att göra din ansökanKontakt1. Florian Combacau +46 46 272 1800
2. Bo Gabrielsson +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Jobbnummer 4041152
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