Senior Support Product Support Engineer (737852)
Ericsson AB / Civilingenjörsjobb / Stockholm
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We are now looking for Senior Product Support engineer supporting products in the field, for RAN/Radio/BB & site products.
In EUHW Customer Experience, you will have the opportunity to work in a very skilled team with varied strengths that supports the newest technology and products developed in Ericsson.
The main role for CX organization is to empower the full R&D organization to connect and collaborate with customers throughout the product lifecycle from concept to development to product support.
What you will do
Deliver professional support towards our Customer Units and Customers:
Analysis and fixing of Customer Support Requests (CSR) and Trouble Reports (TR).
Provide support to our CD Customers from Back-Office.
Give in FFI activity.
Work with Technical Deployment Support (TDS) and support customer project onsite or remote.
Drive continuous improvements of products and processes.
Drive improvements during new product development
Develop and share your competence and experiences with the Support Community
You will bring
University degree in engineering or equivalent experience
High level technical knowledge of RAN product portfolio
Product development knowledge and Product Lifecycle Management knowledge
Ability to present sophisticated findings and solutions
Proven track record to work and to make decisions independently and under time pressure
Working with people and networking
Excellent ability to describe technical issues in clear and understandable manner
Innovating, adapting and responding to change
High degree of flexibility to work in a fast-paced environment
Delivering results and meeting customer expectations
Planning and Organizing
Proficiency in English
Contact Details :
Please reach out to recruiter Raheleh Rouhani (
raheleh.rouhani@ericsson.com)
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm || China : Beijing : Beijing
Job details: Developer
Primary Recruiter: Raheleh Rouhani
Så ansöker du Sista dag att ansöka är 2024-02-05
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Torshamnsgatan 23 (
visa karta)
164 40 KISTA
Arbetsplats Ericsson
Jobbnummer 8423412
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