Quality Process Analyst - Norway
Klarna AB / Butikssäljarjobb / Stockholm
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hela Sverige As a Quality Process Analyst for Customer Service and Merchant Support at Klarna you will be responsible for quality assurance, which contains developing and measuring the way we communicate with our customers. You will also work with coaching and inspiring our advisors to develop their skills and to deliver excellent service to our customers. You will work closely with our service partners and their QAs in order to have top quality in all customer interactions. Translation of documents will be also be part of your daily work, this could be translations for our intranet, e-mails to customers and more.
You will be a part of the Training & Quality team who is focusing on giving every advisor at Service Center the best opportunities to perform in a great way. The team does this by taking care of training and quality assurance. In this role you will have the opportunity to influence the development of our Customer Service and Merchant Support for the Norwegian market.
To succeed in this role you are a driven and outgoing person who has a strong interest in communication and coaching. You have a passion for writing and to express yourself in different ways in the Norwegian language. You have experience from working at Customer Service or Merchant Support and Norwegian is your native language. You have strong communication and pedagogical skills and you thrive on getting a great deal of responsibility and freedom.
Klarna Group has more than 1400 employees and is active on 18 markets. We serve 45 million consumers and work with 65 000 merchants. Our vision is to become the world's favorite way to buy. Service Center at Klarna has about 300 employees and acts as a support towards our consumers and merchants providing world class service.
Publiceringsdatum2017-06-28Så ansöker duSista dag att ansöka är 2017-07-28
Ange följande referens när du ansöker: Quality Process Analyst Norway
Klicka på denna länk för att göra din ansökanKontaktTalent Acquisition
talentacquisition@klarna.comFöretagKLARNA AB
AdressKLARNA AB
Sveavägen 46
11134 STOCKHOLM
KontorsadressSveavägen 46
Jobbnummer 3580338
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