Product Specialist - Third Line Support - Readsoft Aktiebolag - Supportteknikerjobb i Helsingborg
Product Specialist - Third Line Support
Readsoft Aktiebolag / Supportteknikerjobb / Helsingborg
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The International Third Line Support Department is the backbone of our support organization. When particularly complex issues arise, this highly skilled group of professionals provides the local support teams with in-depth technical expertise.

Third Line Support distributes knowledge and information to educate the local support organizations. We are also the interface between ReadSoft's support organizations around the world and the rest of the company. We develop and maintain procedures that strive to enhance the overall quality and efficiency and reduce the cost of supporting our customers around the world.

As a member of the International Support Team, you will be the product expert dealing with advanced support questions from all corners of the World. You will be cooperating with our local support staff, transferring knowledge, skills and processes.

Another important task will be to work closely together with our Research & Development Department making sure our users' valuable feedback go back into the products. Your input will be very important for the future development of ReadSoft's technology.

You have a solid technical background of Windows networks and operating systems and your database skills are at administrator level (preferably on SQL Server). You are acquainted with VBA programming and you have a very good understanding of English, in speech as well as in writing.
If you also know your way around the one or more of the following areas, that is to your advantage.

* Support on complex systems
* Knowledge of scanners
* Image handling
* Document processing
* Data capture
* Database administration
* Workflow and accounting

On a more personal level, you are a positive and curious problem-solver who works well in teams and can perform under pressure. You enjoy being the expert, explaining complex things to others, and making sure they understand. But you are also humble enough to know when to hand over projects to other experts.

If you want to develop your technical skills and become an expert on cutting-edge technology which is used by business giants all over the world, this is a great opportunity for you.

Questions?
Talk to Daniela Stanojlovic or Per Yllfors : +46 (0)8-566 111 00

Please apply by using this web service: http://www.readsoft.se/careers /

Publiceringsdatum
2008-01-30

Anställningstyp/arbetstider
Tillsvidare tjänst

Ersättning
Fast lön

Så ansöker du
Du kan bara söka tjänsten via vår hemsida: http://www.readsoft.se/careers /
Sista ansökningsdag 2008-02-15
Ange följande referens när du ansöker: 0000

Företag
READSOFT AKTIEBOLAG
25223 Helsingborg
Telefonnummer: 042-4902100

Kontorsadress
Södra Kyrkogatan 4
Helsingborg

Jobbnummer
115165

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