Product Specialist - Third Line Support
Readsoft Aktiebolag / Datajobb / Sollentuna
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Temporary position (6 months) with possible prolongation
The International Third Line Support Department is the backbone of our support organization. When particularly complex issues arise, this highly skilled group of professionals provides the local support teams with in-depth technical expertise.
Third Line Support distributes knowledge and information to educate the local support organizations. We are also the interface between ReadSoft's support organizations around the world and the rest of the company.
We develop and maintain procedures that strive to enhance the overall quality and efficiency and reduce the cost of supporting our customers around the world.
As a member of the International Support Team, you will be the product expert dealing with advanced support questions from all corners of the World. You will be cooperating with our local support staff, transferring knowledge, skills and processes.
Another important task will be to work closely together with our Research & Development Department making sure our users' valuable feedback go back into the products. Your input will be very important for the future development of ReadSoft's technology.
• You are a very good communicator and your English is excellent, in speech as well as in writing.
• You have a solid technical background of Windows networks and operating systems and your database skills are at administrator level (preferably on SQL Server).
• You are a service-minded, analytical organizer who knows how to treat a customer right.
• You know what it takes to implement and configure complex IT solutions.
• You are good with hardware - both PC and network equipment.
If you also know your way around the one or more of the following areas, that is to your advantage: Support on complex systems, Knowledge of scanners, Image handling, Document processing, Data capture, Database administration, Programming (preferably VBA), Workflow and accounting.
On a more personal level, you are a positive and curious problem-solver who works well in teams and can perform under pressure. You enjoy being the expert, explaining complex things to others, and making sure they understand. But you are also humble enough to know when to hand over projects to other experts.
If you want to develop your technical and communicative skills and become an expert on cutting-edge technology which is used by business giants all over the world, this is a great opportunity for you.
Questions?
Talk to Daniela Stanojlovic +46 (0)8-566 111 00
or Sandra Liegnell +46 (0)42 490 21 00
Please send us your application using this web service >>
Publiceringsdatum2008-04-01Anställningstyp/arbetstiderTills vidare
Heltid
Tillsvidare
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2008-04-20
Ange följande referens när du ansöker: 100
FöretagREADSOFT AKTIEBOLAG
AdressREADSOFT AKTIEBOLAG
BOX 807
19128 SOLLENTUNA
KontorsadressSOFIELUNDSVÄGEN 2
SOLLENTUNA
KontaktuppgifterTelefonnummer: 08-56611000
Jobbnummer 179630
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