Problem Manager 6168 - TietoEnator Processing&Network AB - Chefsjobb i Stockholm
Problem Manager 6168
TietoEnator Processing&Network AB / Chefsjobb / Stockholm
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TietoEnator's Processing & Network provides customers in different business areas with operation, support and network services needed in daily business routines. The range of services also includes advanced consulting, planning and project management. Processing & Network is one of the leading suppliers of outsourced IT services in Nordic countries.

Problem Manager

Global Operations is responsible for the major part of the service production in Processing & Network. Our services include among others Service Desk, server, capacity and network management, e-mail, application operations and workstation management. We have over 1400 specialists located in different countries.

The Problem Manager owns all aspects of problem management i.e. being responsible for the analysis of problems, controlling the resolution of known-errors and the content of the known-error database.

The main responsibilities for a Problem Manager are:
* Monitor the performance of problem and error control
* Work closely with Incident managers to identify repeating incidents in order to raise problem tickets
* Supervise and allocate resources in co-operation with line mgr and resource mgr
* Monitor the status and progress of open problem tickets
* Inform relevant parties, particularly ICM, on workarounds and resolutions
* Control and assist the analysing and identification of root causes
* Ensure that known-error database is up to date
* Keep and updated inventory of all raised problems
* Raise Requests for Change (RfC) to Change

Needed Competencies:
* Problem solving methods and systematic mindset
* Understanding of the production environment in general
* Operation Management tools knowledge
* ITIL
* Customer Service Skills
* Managerial and leadership skills
* Communication skills
* English skills (in writing and orally)

We offer
* challenging position to develop further in management
* possibility to work in a dynamic organisation with co-operative and motivated colleagues and subordinates.

Application
Please apply through TietoEnators' application system. www.tietoeanator.se/rekrytering . You can search for ad with refnr 6168 in searchfield.

Additional information:
Hans Årmann, Line manager, hans.armann@tietoenator.com ,+46 10 481 60 44
Anette Larsson, Process owner, anette.larsson@tietoenator.com , +46 10 481 19 42

Publiceringsdatum
2007-10-22

Anställningstyp/arbetstider
Tillsvidareanställning/Heltid

Ersättning
Månadslön

Kontakt
Hans Årmann, 08-7498000, +46 10 481 60 4, Line Manager
Anette Larsson, +46 10 481 19 42, Process owner

Så ansöker du
Ansökan sker via TEs ansökningssystem. Gå in på www.tietoenator.se/rekrytering , ange 6168 i sökfält.
Sista ansökningsdag 2007-10-30
Ange följande referens när du ansöker: 6168

Företag
TietoEnator Processing&Network AB
12525 Älvsjö
Mer information på http://www.tietoenator.se/rekrytering

Jobbnummer
31753

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