PLM 4G5G Customer Support Engineer
Ericsson AB / Supportteknikerjobb / Linköping
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Visa alla supportteknikerjobb i Linköping,
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hela Sverige Visa alla jobb hos Ericsson AB i Linköping,
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Stockholm eller i
hela Sverige In Customer Support you will be part of the Global Engineering (former Tier2) Radio PLM (Product Line Maintenance) Team for 4G&5G based in Kista, Linköping, Ottawa and Lodz. We are working with 4G & 5G related projects and global customer support. We handle SW, HW and site products as well as Multistandard configurations (GSM+WCDMA+LTE). The key tasks are trouble shooting, analysis and to drive customer issues to solution.
You will also work with Technical Deployment Support (TDS) and perform on site support/project activities or remote support for our customers and PDU projects. You have the opportunity and expectation to travel on site for some customer support/project activities.
You will get the opportunity to work very close with the system management, Integration & Verification (PIR) and design organizations within BNEP as well as Customer Units around the world.
Responsibilities:
You will handle Customer Support Requests (CSR) and drive customer issues to be able to answer the CSRs
Perform trouble shooting, fault reproduction and analysis
Deliver professional support towards our Customer Units and Customers
Take on TDS assignments and work both remotely and on site for various projects
Drive continuous improvements of products and processes
Develop competence in technical domain
Share your learnings and experiences with the PLM Community
We are now looking for a Developer to join the PDU 4G&5G PLM Customer Support Team in Linköping.
Key Qualifications:
Education: Master degree or similar
Work experience: Have worked within Ericsson product development and/or customer support
Domain experience: RAN (2G, 3G, 4G & 5G), O&M (Operating and Maintenance), Cloud, IP
Product development knowledge and Product Lifecycle Management knowledge
Business understanding
Working with people and networking
Innovating, adapting and responding to change
Delivering results and meeting customer expectations
Planning and Organizing
Additional Requirements:
We highly value continuous improvement, innovation and knowledge sharing within the PLM community.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Publiceringsdatum2017-12-01Så ansöker duSista dag att ansöka är 2017-12-15
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3833645
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