PLM 4G&5G Customer Support Engineer - Developer
Ericsson AB / Supportteknikerjobb / Sundbyberg
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hela Sverige Job Summary:
We are now looking for a Developer to join the PDU 4G&5G PLM Customer Support Team in Kista. In Customer Support you will be part of the Global Engineering (former Tier2) Radio PLM Team for 4G&5G based in Kista, Linköping, Ottawa and Lodz. We are working with 4G & 5G related projects and global customer support. We handle SW, HW and site products as well as Multistandard configurations (G+W+L). The key tasks are trouble shooting, analysis and to drive customer issues to solution.
You will also work with Technical Deployment Support (TDS) and perform on site support/project activities or remote support for our customers and PDU projects. You have the opportunity and expectation to travel on site for some customer support/project activities.
You will get the opportunity to work very close with the system management, Integration & Verification (PIR) and design organizations within BNEP as well as Customer Units around the world.
Responsibilities:
• You will handle Customer Support Requests (CSR) and drive customer issues to be able to answer the CSRs
• Perform trouble shooting, fault reproduction and analysis
• Deliver professional support towards our Customer Units and Customers
• Take on TDS assignments and work both remotely and on site for various projects
• Drive continuous improvements of products and processes
• Develop competence in technical domain
• Share your learnings and experiences with the PLM Community
Key Qualifications:
• Education: Master degree or similar
• Work experience: Have worked within Ericsson product development and/or customer support
• Domain experience: RAN (2G, 3G, 4G & 5G), O&M, CN, Cloud, IP
• Product development knowledge and Product Lifecycle Management knowledge
• Business understanding
• Working with people and networking
• Innovating, adapting and responding to change
• Delivering results and meeting customer expectations
• Planning and Organizing
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.
Publiceringsdatum2017-11-30Så ansöker duSista dag att ansöka är 2017-12-14
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3829708
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