Payment Operations Specialist
Avinode AB / Ekonomiassistentjobb / Göteborg
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hela Sverige Visa alla jobb hos Avinode AB i Göteborg As our Payment Operations Specialist, you deliver payment operations via our Paynode payment platform while ensuring a high level of service, data security and compliance. This includes guiding prospective members globally through the Know Your Business (KYB) and activation process, supporting the rollout of new payment capabilities, providing technical support and service, and troubleshooting payment transactions. This role is part of the broader payment operations team and works collaboratively to improve the delivery of the overall payment offering.
Paynode is the name of the Avinode Group payment platform specifically designed to facilitate payments in the air charter industry. With Paynode, our members can make and receive payments with anyone, anywhere - all in one easy workflow.
What you will do
Conduct and manage KYB/KYC screenings as required by our processors.
Ensure compliance with jurisdictional regulatory requirements related to KYB.
Manage member/client service issues such as payments, chargebacks/disputes, manual fraud, and sanctions.
Communicate with clients to resolve member's user experience issues and provide feedback to relevant teams for development and delivery.
Support internal teams with payment-related inquiries and issues.
Drive operational excellence and continuous improvement for all existing and future payment methods.
Work with engineering and external partners to troubleshoot and resolve payment issues in a systematic and timely fashion.
Ensure timely resolution of delayed payments/incidents and investigate ongoing payment issues.
Collaborate with internal stakeholders to identify and drive the implementation of new payment ideas and opportunities.
Identify opportunities for product/service automation for scaling.
Who you are
You understand payment-driven ecosystems, including payment methods, card networks, acquiring and processing, and the regulatory environment.
Experienced in working cross-functionally with Product, Compliance, Legal, Risk, and Engineering to prioritize work.
Experience in supporting continuous improvement projects. You have strong problem-solving skills and sound judgment.
Excellent communication skills and ability to communicate effectively across different cultures and time zones.
You are customer-oriented and strategic, as well as a data-driven thinker.
Analytical skills and experienced in establishing and tracking metrics.
Proactive and able to identify and resolve issues independently. You are adaptable and embraces change. Determined to learn and develop.
Tech-savvy and proficient in CRM and Excel/Spreadsheets. You take ownership and accepts responsibility.
You also have
3+ year hands-on experience in payment operations
Flexibility in working hours to engage with markets across multiple time zones
A Bachelor's degree or equivalent is preferred but not required
Ability to travel domestic and internationally if needed
Why Avinode Group
We are revolutionizing an industry. We love being at the forefront of the market.
We are a small company with a big footprint. You will be seen and be heard.
You will be surrounded by Noders who love what they do in work and love what they do outside of work.
Sounds like a fit for you?Please send your application to:
kim.ong@avinode.comÖppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Så ansöker du Sista dag att ansöka är 2023-09-30
E-post:
kim.ong@avinode.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Avinode AB (org.nr 556614-1155)
Gamlestads Torg 7 (
visa karta)
415 12 GÖTEBORG
Jobbnummer 7911466
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