Onsite support expert
Hcl Technologies Sweden AB / Supportteknikerjobb / Sala
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hela Sverige HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We are hiring for Onsite support expert. Please apply for the role if you are interested it is suitable for you:
Work Location - Sala, Sweden31
Start Date - Immediate
Experience - 6+years
Job Type - Permanent
Job Description for the Position :
Expert in an IT OSS team.
OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.
The key responsibilities for this role include:
Key areas of responsibilities
• Conduct support operations on day-to-day basis
• In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
• In cooperation with Service Owners, conduct service management operations for local and legacy services
• Strive for continuous improvement to improve service and support operations
• Where agreed, participate to IT Compliance development for own area (Senior Engineer)
• Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
• Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
• Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable
Key contacts
• End users, business key users and managers
• Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
• Application Services, including Service Owners, AS architects and teams
• Command Center team
• User Support team
• Transition Management team
• External vendors
Prerequisites
• Strong service mindset
• Strong business understanding
• Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
• Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
• Experience and knowledge of local application portfolio
• Good understanding of IT Service Management processes and practices
• Good communication skills in local language, combined with adequate written and spoken English language capabilities
• Willingness to travel, not more than 20% of working time
Competence profile
• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organization's goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively
Skills, Experience and Qualification Required for the Position :
• Education - Minimum Qualification: B.Eng. in information technology or master degree
• 6+ years' experience in IT, with few years' experience on hands on in Data Centre
• Solid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.
• IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.
• Ability to work independently with little day to day support - self starters
• Flexibility with respect to time - client deliverables need to be met with a Can do attitude
• Have a B driving license
As a person, you are structured and organized, communicative and you are a team player. You have a positive attitude and high working moral.
Do you find this role interesting and suitable? Kindly apply sharing your resume with
kailashkenjale@hcl.com OR
Swati-d@hcl.com For any information regarding the role please reach out to
Nitin.Swami@hcl.comVaraktighet, arbetstid
Job Type - Permanent
Publiceringsdatum2018-07-05Så ansöker duSista dag att ansöka är 2018-08-19
Kontaktswati-d@hcl.comkailashkenjale@hcl.comFöretagHCL Technologies Sweden AB
AdressHCL Technologies Sweden AB
11134 STOCKHOLM
KontorsadressSveavägen 21 4 TR
Jobbnummer 4241961
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