Ocean Customer Service Manager
Damco Sweden AB / Speditörsjobb / Göteborg
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hela Sverige Visa alla jobb hos Damco Sweden AB i Göteborg,
Stockholm eller i
hela Sverige You will act as the Manager for our Ocean Customer Service team and report directly to the CSO Manager.
Your main responsibilities will among others be to:
• Lead and Manage the Customer Service team in the daily work (10 local employees).
• Ensure proper implementation of new clients or projects.
• Planning and coordination of the daily workload.
• Ensure a lean business approach and work actively with implemented lean tools.
• Ensure timely service delivery and follow up on KPI's and set targets.
• Monitor, record and report the performance of the Customer Service team.
• Work with the Commercial team to establish and strengthen customer relationships.
• Ensure a seamless customer experience by stake holding management and working closely with other Damco offices overseas.
As a part of the Manager responsibility you will also monitor objectives for your team members. You will also be responsible to train and develop your team and setting a mindset of always having the customer and constant improvement in focus.
We believe you have 3-5 years' experience from a similar position or solid experience from the freight forwarding position and feel that you are ready to take on a new challenging opportunity.
We believe that leadership and engaging other employees is something that comes natural for you and that you feel comfortable to communicate on all levels and with different stakeholders.
We think you have:
• Passion for Customer Service and a positive mindset that can be brought to work every day.
• A strong team player with a proven track record of creating results through others
• A proactive mind-set and are able to work well under pressure.
• An eagerness to learn and always working to improve the daily work and routines.
• Excellent analytical and problem solving skills.
• The ability to work and thrive in a flexible matrix organization with focus on networking and active collaboration
• Good communications skills both verbal and written (English and Swedish).
To cover for a parental leave we are looking for an interim manager to our Ocean Customer Service team where you will be responsible for leading the Client facing team that act as the single point of contact for the customers whose buying is focused around our Ocean import and export offerings.
Damco offers a fast paced, challenging and international atmosphere where the environment is focused on high performance, results, and respect for our employees, underpinned by strong company values. We offer an exciting position in a truly global environment with the possibility of continuous professional and personal development.
We offer you a full-time, temporary position during the period May 2017 until end of January 2018. For the right person this is an excellent opportunity for a personnel development, both within Damco and the Maersk group.
Varaktighet, arbetstid
Vikariat
Publiceringsdatum2017-03-02Så ansöker duSista dag att ansöka är 2017-03-17
Klicka på denna länk för att göra din ansökanKontaktSophie Krönlein +46317512457
FöretagDamco Sweden AB
AdressDamco Sweden AB
Box 1011
40521 Göteborg
KontorsadressMölndalsvägen 24
Jobbnummer 3352732
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