MS Dynamics Center of Excellence - Service Manager
Scania CV AB / Datajobb / Södertälje
2023-08-22
Observera att sista ansökningsdag har passerat.
➡️ Klicka här för den senare publicerade platsannonsen "MS Dynamics Center of Excellence - Service Manager" (publicerad 2023-09-13) ⬅️
Visa alla datajobb i Södertälje,
Salem,
Ekerö,
Nykvarn,
Botkyrka eller i
hela Sverige Visa alla jobb hos Scania CV AB i Södertälje,
Nykvarn,
Huddinge,
Järfälla,
Sundbyberg eller i
hela Sverige Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania's success is depending on flexible and efficient IT solutions that support current and future business requirements.MS Dynamics Center of Excellence - Service Manager
Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions. ERP Digital Core is supporting Scania with IT solutions on standard ERP software, mainly SAP and Microsoft Dynamics. This to optimize the IT landscape for the current business model and at the same time secure that the core platforms are able to support Scania future business models where speed, flexibility and changeability are key factors. Microsoft Dynamics Center of Excellence is now looking for a Service Manager that will be an important part of building up and secure an efficient support & maintenance within this area.
Your new challenge
We need a Service Manager with high collaboration skills. With your broad knowledge and skills within the MS Dynamics modules (Finance, SCM and CRM) and with the emphasis on the D365 solution you will add value to the customers by securing that we do things in a broad Scania perspective by guiding, steering and actively be a part in different initiatives. You will also have the overall support responsibility for AX solutions and the coordination with the Managed Service provider.
The main tasks in this strategic role are:
• Responsible for market communication and coordination for all support and maintenance related.
• Handling of escalations and action plans
• Secure a well-functioning support flow for established and upcoming markets and products
• ISV management including responsible for forums and communication
• Follow up and act on statistics/trends.
In this role you will also contribute to:
• Increase service to the market by participate in improvement activities
• Develop support process (automation, pro-activeness)
• Improve ISV management and licence management
• Collaboration between Dynamics and SAP (synergies)
Your profile
Our expectation is to meet a person with passion, curiosity and determination with high level of empathy and a business oriented mindset. You have proven experience from Service management, and know-how of the importance of working together in high performance teams. Your stakeholder management skills are very good as you are expected to handle multiple business relations as well as coordinating several IT service delivery organizations to support your business. You'll be developing a wide network of contacts both within and outside of Sweden, therefore you need to be proficient in written and spoken Swedish and English.
To be successful in this role you will enjoy working in a global evolving, strongly dynamic environment. Problem solving, meeting tight deadlines and achieving results are as critical as strong relationship skills to continue the work with business and IT as one. High skills and experience in D365 (and AX2009 and AX2012) are a pre-requisite taking on this role. It is also a plus if you have experience working with ISV's.
For more information, please contact:
Chandan Jha at MS Dynamics Center of Excellence, 072 740 4648
Robert Fagernäs Manager, 073 668 5503
Ersättning Per agreement
Så ansöker du Sista dag att ansöka är 2023-09-10
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scania CV AB (org.nr 556084-0976),
https://www.scania.com Arbetsplats Scania
Jobbnummer 8050201
Observera att sista ansökningsdag har passerat.