Medical Information and Patient Safety Officer, AstraZeneca
Experis / Apotekarjobb / Stockholm
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About AstraZeneca
AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.
Job description
The main responsibility is to handle customer complaints from the Nordic Baltic countries, while ensuring timely and efficient complaint handling in the Nordic and Baltic countries.
Typical Accountabilities
· Responsible for managing customer complaints
· Develops and maintains complaint systems and procedures
· Performs trending and analyses the trends in the complaints
· Identifies actions for reducing number of complaints
· Follows local trends and legislations
· Identifies potential quality issues within the complaints, raise this to Responsible persons, Quality Lead or Manufacturing sites
· Local Recall Administrator; Sweden
· Coordinates the work with CIP (Compliance Improvement plan)
· SOP owner
· Communicates with local Competent Authority
· Contributes to the development of an effective team
· Ensure personal competence development
· Contributes to the overall development of the department and positive attitude towards working and developing
· Active contribution to continuous improvements within the function
· Provides high quality, comprehensive, technical and scientific expertise and information for physicians, nurses and pharmacies on AstraZeneca product range.
· Handles Adverse Events from the local markets
· Assures tasks are of correct quality and in accordance with written procedures and current legal requirements and internal standards
Essential Requirements
• Master's degree in Pharmacy or equivalent
· Excellent knowledge in English and local language
Desired Requirements
• At least 2 years of experience in pharmaceutical industry, preferably in QA or in pharmacy
· Solid business acumen and a good GDP toolbox to apply
· Good at influencing and building relationships with senior stakeholders
· Ability to plan, communicate and drive processes and projects all the way to the finish line
Internal and External Contacts/Customers:
· Local QPs/Recall administrators in the Nordic-Baltic countries
· Regulatory Operations
· Operations customer complaint team
· GES
· Marketing function
· Trade associations
· Pharmacies
· HCPs
What we offer our consultant
As a consultant at Experis, we offer you the opportunity to develop your skills on behalf of some of the largest companies in several different industries. We have high expectations of you, but in return we offer excellent development and career opportunities. Here you also get a development plan, so both you and your consultant manager understands what you want to achieve and which skills you want to develop.
Our consultants have a secure job with all that implies in terms of overtime, vacation, pension and insurance under the collective agreement
Application
Unfortunately, we can not receive your application by email, but apply through the application field through this advertisement, Please enter when you can be available and how you solve housing if you don 't live in the area were we are looking for candidates . The selection process is ongoing, so it's important that you submit your application as soon as possible.
If you have questions regarding the consultancy role you are welcome to email Candidate Specialist Julia Järvholm at
Welcome with your application!
Varaktighet, arbetstid
Heltid Contract
Publiceringsdatum2017-07-13ErsättningEj angivet
Så ansöker duSista dag att ansöka är 2017-08-24
Ange följande referens när du ansöker: 25051
Klicka på denna länk för att göra din ansökanKontaktJulia Järvholm
Julia.Jarvholm@se.experis.comFöretagExperis
AdressExperis
11181
11181 0180
KontorsadressKlarabergsgatan 29
Jobbnummer 3603026
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