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Maintenance Assignment Leader
Volvo Information Technology Aktiebolag / Datajobb / Göteborg
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We are now looking for a skilled professional to take on the role as Maintenance Assignment Leader MAL) for our Business Intelligence delivery to Volvo Logistics and Volvo Cars Corporation. Our customers are currently running a number of interesting projects within the BI domain and the MAL is an important part in meeting those. As a Maintenance Assignment Leader you will be responsible for the maintenance service delivery according to the Service Level Agreement (SLA) for some of our Business Intelligence (BI) deliveries to Volvo Logistics and Volvo Cars Corp. This applies to the service/application as well as related infrastructure deliveries in the scope of the SLA. Within your responsibility lies financial responsibility for the delivery, manning and quality according to SLA. Delivering maintenance services for this delivery will involve resources from different Volvo IT sites/departments as well as non-Volvo IT resources. This delivery is currently split by two delivery teams.

Your initial task will be to continue the ongoing work to establish a strong and effective foundation for handling maintenance of this expanding delivery. You will work together with ongoing projects in order to secure a solid foundation for future SLA fulfillment and customer satisfaction. One of the delivery teams is currently implementing an agile methodology of handling maintenance, called Kanban, in order to be meet customer requirements and expectations in an even better way.

In order to perform well and enjoy this assignment you need to have a broad IT-background and strong leadership skills. Since the delivery team will consist of global resources you also need to like being a part of a distributed team of colleagues working in an international environment.

Your profile:
You have broad IT background and long experience from handling deliveries to customers. Preferable you have experience from working with BI deliveries. You are a team player with good leadership skills and feel comfortable in using them when aiming for cost, quality, efficiency and time targets. You like structure and are solution oriented with a holistic view always aiming for customer satisfaction. Your knowledge and skills makes you feel confident in managing deliveries with multi-functional teams in a global organization and a complex stakeholder structure. You also have a very strong social competence and are perceived as service minded - always striving to ensure delivery in accordance with the customer's requirements and expectations.

General qualifications and skills:
Academic qualifications within the relevant field
Several years of participating in IT projects with high demands
Broad IT background
Leadership skills
Strong Communication skills
Proven abilities to communicate and establish good customer relations
Communicative team-player
Proactive and with a strong drive to continuously challenge and improve
Excellent command of spoken and written Swedish and English
Work experience as a Maintenance Manager, Customer Service Manager, Project manager or equivalent
Service minded - customer focus
Courage and ability to communicate and explain the content of the services within the agreement/portfolio from a delivery perspective
Capacity to execute against set targets
Strong interpersonal skills and ability to create and maintain a human network
Experience from work in customer/account teams.

Publiceringsdatum
2012-01-13

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2012-01-29
Klicka på denna länk för att göra din ansökan
Ansökan kan tyvärr inte göras via e-post.

Kontakt
Joakim Karlsson, 031 - 322 05 31

Facklig kontakt
Thomas Åberg, Unionen, 031 - 322 53 95
Christer Jonsson, Akademikerna, 031 - 322 27 28
Anneli Mattsson, Ledarna, 031 - 322 93 91

Företag
VOLVO INFORMATION TECHNOLOGY AKTIEBOLAG

Adress
VOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG

Kontorsadress
ASSAR GABRIELSSONS VÄG
GÖTEBORG

Kontaktuppgifter
Telefonnummer: 031-667000

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Sökord
Volvo, Service, Göteborg, Agile, English, Akademikerna, Information, Business, Manager, Telefon

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