Incident- and Problem Manager to Scania IT
Scania CV AB / Datajobb / Södertälje
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hela Sverige One of our present Incident Managers is taking on new challenges within Scania IT and we are now looking for a new co-worker to the group Incident and Problem.
Incident and Problem is a group belonging to Service Desk within End User Productivity at Scania IT and consists of 10 co-workers. Total within Service Desk we are approx. 60 employees and consultants working with the daily support of Scania IT products and services to Scania group. Incident and Problem are responsible for the Incident- and Problem processes both in a process and an operational matter.
Your work assignments
As an Incident Manager you should enjoy working in a sometimes high pace, having the ability to quickly get an overview over incidents with high impact on Scania business. You will be the central hub assisting the support groups to allocate resources needed to investigate and solve the incident as well as keeping the information flow to stakeholders, both inside and outside Scania IT.
As a Problem Manager you will be helping the support groups by helping in providing the necessary resources so they can investigate the root cause of an incident and come to a solution on how to prevent it from happening again.
Since Scania IT is going towards an Agile way of working, with the responsibility of incident and root cause work within the support teams, we are adapting our processes and the roles to be a coaching and support service where the support teams can get help with coordination, facilitation, methods etc. In this work it is crucial that we can load balance within the group and put the correct profile on the task.
The role will include on call duty every fifth week 24*7.
Your profile
As a person you are service oriented, flexible, structured and accurate. You are used to taking your own responsibility and decisions and you are encouraged to support and lead other people in a humble manner. You are an outgoing and positive person who appreciates the value of good cooperation. Knowledge of Agile work, coaching, facilitating and a certain measure of authority is meritorious.
Since English is Scania group language and this role is global, good English in speech and writing is a requirement.
We offer
As an employee at Scania we offer, in addition to personal development opportunities, other benefits such as training and wellness facilities, performance bonus, occupational pension, flexible working hours, lunch at reduced price and much more. If you live in Stockholm, we offer a direct bus between Stockholm and Södertälje with Scania Jobexpress to a fair price.
Further information
For more information contact Mikael Tammi (Scania Recruitment Centre), +46 8 553 711 74 or Linda Törnkvist (Group Manager Incident & Problem), +46 70 082 72 68.
Application
Your application should include a CV, cover letter and copies of relevant certificates.
Please apply through
http://www.scania.com/group/en/available-positions/ in order for us to get correct information. In case of problems during applying at scania.com, send Your application to
kandidatbokning@scania.comImportant! Refer to Scania Job Id 20172431 in the headline and enclose Your CV, personal letter and relevant copies of grades (only in word or pdf-format). We also need Your full name, address, e-mail and cell phone no in order to register Your application. We will not manage incomplete mail applications.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2017-05-26ErsättningLön enligt avtal
Så ansöker duSista dag att ansöka är 2017-06-12
Klicka på denna länk för att göra din ansökanFöretagScania CV AB
AdressScania CV AB
Vagnmakarvägen 1, 151 87 Södertälje
15187 Södertälje
KontorsadressVagnmakarvägen 1, 151 87 Södertälje
Jobbnummer 3521510
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