Head of Customer service
Nakdcom One World AB / Kundservicejobb / Göteborg
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hela Sverige Working in Customer Service at (
https://slack-redir.net/link?url=http%3A%2F%2FNA-KD.com) is like riding a roller coaster. Full speed with lots of surprises ahead of you, but it's a fun ride. And you always have a colleague by your side to help you." - Kasia, Customer Care Agent
HEAD OF CUSTOMER SERVICE
Are you as passionate about customers and customer experience as we are? Are you an energetic problem solver looking for a new challenge? Does it attract you to be working at one of the fastest growing fashion e-com companies? Then you might be the person we are looking for!
We are currently looking for our new Head of Customer Service. Customer Service at NA-KD consist of 20 inhouse and outsourced customer support agents. NA-KD have high ambitions for what good customer service is and we are each day doing our best to ensure that our customers from all over the world get the best possible experience.
YOUR FUTURE
• With the customer in focus you are responsible for ensuring that the team is providing world class customer service
• Managing the team of 20 inhouse and outsourced customer support agents
• Personnel related matters such as coaching, planning, recruitment
• Educating the team and ensuring that processes are working
• Responsible for communication within Customer Service, working close with other departments to make sure that agents always have correct and updated information
• Responsible for KPI: s relating to efficiency and customer satisfaction
• Driving the constant improvement work at Customer Service in terms of improving the service level, developing processes, efficiency and reporting
• Responsible for keeping our customer care page on site and other information reaching customers updated
• Responsible for communication and to share knowledge from Customer Service to other departments within NA-KD
• You will have an important role in developing the whole customer experience journey together with Operations, IT, Social Media and other departments at NA-KD
YOUR SKILLS
• As a person you are a problem solver with a go-getter attitude and ability to come up with new ideas and execute rapidly
• You are flexible, responsive and communicative
• You enjoy working in a fast-paced atmosphere and continuous improvement comes naturally for you
• You have good ability to express yourself in writing and speech in English. Other languages are advantageous
YOUR PAST
• 2-3 years' experience and extensive knowledge of customer service, preferable within e-commerce
• Management experience
• Experience from working in customer service software, preferable Zendesk. Technical skills and experience from working in CRM, ERP and CMS systems is a plus
HOW TO APPLY:
Send us your CV and a cover letter - telling us how you got to where you are now, where you hope to go and why you're the right person for this job.
Interviews will be held on an ongoing basis.
Location: Gothenburg, Sweden
THE DREAM TEAM
Working at NA-KD is unlike any other fashion gig. We're a young company with a start-up mentality and (a borderline insane) hunger to be the best. In less than 4 years NA-KD has become the fastest growing fashion e-com brand in the world. And we have a 3 million strong community to prove it. How? We see no limitations, only possibilities. No failures, only learning opportunities. We're problem-solvers, disruptors and early-adopters. We're doers. And if you dream of going to work every day to build the next big thing - then welcome home.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-10-11ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-03-29
Klicka på denna länk för att göra din ansökanFöretagNakdcom One World AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nakdcom One World AB (org.nr 556971-2002),
https://na-kd.com Arbetsplats NA-KD
Jobbnummer 4884861
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