Head Of Bdgs Customer Support, Service Delivery (237753)
Ericsson AB / Ekonomichefsjobb / Stockholm
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hela Sverige This role is based in Sweden and reports to Head of BDGS Service Delivery and is a member of the Service Delivery Leadership Team. The Head CS is a key stakeholder to drive BDGS CS business profitability in the CS portfolio and ensures end-to-end operational performance according to agreed targets, including achieving superior level of customer satisfaction.
Key responsibilities:
• Responsible for BDGS CS Portfolio strategy and customer offerings including commercial strategy
• Create service strategy per product and solution in coordination with BDGS solution areas
• SME towards MA concerning: Service scope for products and solutions, commercial issues and assistance in key deals
• Financial and commercial governance incl pricing towards MAs and other BAs
• Define competence strategy for BDGS CS including delivery strategy and work with BNEW Customer support to execute strategy
• Drives implementation/improvement/change to programs/projects/activities to improve CS performance working closely with BNEW Customer Support
• Requirement and assignment handling towards BNEW CS for operational performance
• Service preparation interface towards each BDGS Solution Area
Education:
• University degree in Business or Engineering / ICT
• Level 3 readiness/ Senior Leader Pool Confirmation preferred
Experience:
• 8-10 years' experience in Managerial positions within the Telecom Industry preferred
• Strong skills to drive CS business across all areas of the CS portfolio.
• Previous experience in defining and driving portfolio and commercial strategy.
• Deep experience in service delivery, and experience in pre-sales and on how to work on a competence based organization and matrix setup.
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Ability to lead a complex organization supporting multiple customers and countries. Realize synergies across countries and customers while ensuring quality. Execute & prioritize resources and capabilities in accordance with short- and long-term priorities of the Market Area.
• Ability to effectively translate customer engagement needs into requirements on delivery.
• Ability to manage relationships at the highest level within Ericsson as well as the customer organization. Strong driver of one Ericsson.
• Strong communicator able to motivate and engage a large organization, as well as empower and develop culture, competence and skills
Competence:
• People leadership, senior capability in managing and driving change in a large, complex organization
• Strong cultural awareness and excellent language skills to enable communication throughout the organization
• Capability to work process, tools and methods cross the region
• Thought leadership and commercial understanding as needed to identify short and long term business priorities
• Strong change management skills
• Lead by example
Why is Ericsson a great place to work?
Ericsson enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson's investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions - and our customers - are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.
Publiceringsdatum2018-04-23Så ansöker duSista dag att ansöka är 2018-05-07
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
Kistagången 6
16440 Stockholm
KontorsadressKistagången 6
Jobbnummer 4100235
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